Orbus specializes in the design, production, and wholesale trade only distribution of exhibit and display products, graphics, and solutions. Orbus combines innovative technology with artistry and craftsmanship to provide its distribution network with an unrivaled spectrum of supply, support, and service. We are looking for a *Customer Support Associate* (CSA) with fantastic communication, interpersonal, and organizational skills. Our company provides the opportunity to thrive in a creative dynamic environment with plenty of room for growth Are you looking to get your career off the ground and running? Orbus gives you the chance to succeed and work with likeminded individuals. If you enjoy an innovative forward-thinking environment, this is for you As a Customer Support Associate, your responsibilities will include:
- Enter and process sales orders received from customers and internal sales reps.
- Respond to customer pricing inquiries, production availability, and lead times.
- Work with multiple departments in order to ensure deadlines are met.
- Respond to emails within set time.
- Communication with customers and sales reps daily to ensure orders are fulfilled on time.
- Support with retention by creating cases and collecting detailed information.
- Ability to sell and upsell products to customers.
- Monitor and process orders from an e-commerce platform.
Requirements:
- Post Secondary Degree or six months to one-year related experience and/or training; or equivalent combination of education and experience.
- Proficiency in Microsoft Office Suite.
- CRM/ERP software use is a plus.
- Detail-oriented.
- Time management skills.
- Stress tolerance to work in a rapid-paced environment.
- Excellent customer service skills.
- Professional attitude.
- Proficiency in communication (English written and verbal).
- A team-player attitude.
- Completion of the following survey https://take.surveys.ci/s/T3R6E8L27J/71616
Job Type
Full-time Pay: $43,000.00-$45,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care Ability to commute/relocate:
- Markham, ON L6C 1T6: reliably commute or plan to relocate before starting work (required) Work