Job Summary We are seeking an organized, personable Dental Administrator to support daily office operations and help patients feel informed and comfortable throughout their care. This role requires excellent communication, attention to detail, and a proactive approach to scheduling and treatment coordination. You will be a key link between patients and the clinical team, ensuring treatment recommendations, financial arrangements, and next steps are communicated clearly, accurately, and compassionately. Duties
- Welcome patients professionally and manage check-in, check-out, and patient inquiries.
- Schedule, confirm, and pre-confirm appointments while maintaining an effective, productive schedule.
- Coordinate recommended treatment, explain appointment sequences and associated fees, and direct clinical questions to the treating provider.
- Follow up on outstanding treatment plans, unscheduled appointments, cancellations, and recall visits.
- Communicate promptly and respectfully with patients and team members, ensuring accurate messages, clear handovers, and timely follow-through.
- Prepare treatment estimates, submit insurance claims and predeterminations, and help patients understand coverage and anticipated out-of-pocket costs.
- Process payments, issue receipts, and assist with outstanding account follow-up.
- Maintain accurate,



confidential patient records, including contact information, insurance details, and documentation of patient communications.
- Manage phone calls, emails, and routine administrative tasks while coordinating with the clinical team to keep daily operations running smoothly. Skills and Qualifications
- Excellent verbal and written communication skills, with the ability to explain information clearly and handle sensitive conversations with professionalism and empathy.
- Strong organization, attention to detail, and the ability to prioritize in a busy dental office.
- Confidence coordinating treatment, following up with patients, and helping them make informed decisions without pressure.
- Familiarity with dental terminology, appointment scheduling, insurance billing, treatment estimates, and payment processing.
- A dependable, proactive approach with strong teamwork and follow-through.
- Previous dental administration or treatment coordination experience is preferred.
- Experience with dental practice management software, such as ABELDent or Dentrix, is an asset. Pay: $19.50-$25.00 per hour Expected hours: 35.0 – 40.0 per week

Benefits:
- Dental care
- Flexible schedule
- On-site parking
- Paid time off Work

Location:
In person

📌 Dental Receptionist (Greenwood)
🏢 GREENWOOD FAMILY DENTISTRY
📍 Greenwood