Overview The IT Helpdesk & Network Technician provides technical support for users, devices, software, and network connectivity. This role combines help desk, desktop support, and computer networking work, helping colleagues stay productive through responsive troubleshooting and explicit communication. Duties
- Technical Troubleshooting & Root-Cause Analysis
- Customer Service Orientation
- Network Administration (LAN/WAN/Wi-Fi)
- Communication & Documentation
- Firewall & Network Security
- Time Management & Prioritization
- Microsoft 365 & Identity Administration
- Cross-Functional Collaboration
- Endpoint & Device Management
- Attention to Detail
- Systems & Infrastructure Support
- Confidentiality & Integrity
- Scripting & Automation
- Monitor, maintain, and troubleshoot the LAN, WAN, and wireless networks across office, engineering, and production areas, including managed switches, access points, and structured cabling
- Configure and maintain VLANs, DHCP scopes, DNS records, and IP address management (IPAM) records; keep network diagrams and documentation current. Skills
- College diploma or bachelor’s degree in Computer Systems Technology, Network Engineering, Information Technology, Computer Science, or a closely related discipline
- Minimum 2–4 years of experience in an IT helpdesk, desktop support, or IT technician role, preferably in a manufacturing or multi-site environment




- Strong working knowledge of Windows 10/11, Active Directory, Group Policy, Microsoft Entra ID, and Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
- Solid networking fundamentals: TCP/IP, subnetting, VLANs, DHCP, DNS, routing, and wireless networking
- Hands-on experience configuring and troubleshooting managed switches, wireless access points, and firewalls
- Experience with VPNs, remote-access and remote-support tools, and endpoint security solutions
- Experience working in a ticketing system and maintaining technical documentation
- Certifications such as CompTIA A+, Network+, or Security+; Cisco CCNA; Fortinet FCF/FCA; or Microsoft MD-102/MS-102 are an asset
- Experience with Fortinet FortiGate, FortiAnalyzer, or FortiSwitch is an asset
- Exposure to virtualization (Proxmox, Hyper-V, or VMware) and the Linux command line is an asset
- Experience with PowerShell scripting or other automation tools is an asset
- Familiarity with ERP systems (ideally Microsoft Dynamics 365) and CAD/PDM environments (Autodesk Inventor, AutoCAD, Vault) is an asset
- Customer Focus: Ability to explain technical issues in plain language and remain courteous and patient under pressure
- Attention to Detail: High standard of accuracy in configuration, documentation, and asset records Pay: $70,000.00-$80,000.00 per year Work

Location:
In person

📌 IT Helpdesk (Scarborough)
🏢 Samco Machinery
📍 Scarborough