Front Desk & Studio Administrator WEWELL | Vancouver, BC Starting Wage: $18.25/hour + Studio Perks Position Type: Part-Time | Approximately 2 Shifts Per Week About WEWELL WEWELL Studios is a boutique longevity-focused fitness and wellness studio located in Vancouver's Fairview neighbourhood.

We offer
Pilates, Personal Training, Yoga, Recovery Services, Osteopathy, Naturopathic Medicine, and other wellness services designed to help our clients move well, age well, and live well. We are seeking a friendly, reliable, and detail-oriented Front Desk & Studio Administrator to support our daily operations and provide an exceptional client experience. This is a hands-on role combining client service, scheduling, payment processing, administrative responsibilities, and general studio upkeep. The ideal candidate is highly organized, comfortable multitasking, and confident working independently in a busy studio environment. Front Desk & Client Experience
- Welcome and check in clients for classes, appointments, and wellness services.
- Respond to phone calls, emails, and client inquiries professionally and promptly.
- Provide accurate information about services, memberships, packages, and pricing.
- Assist with bookings, cancellations, rescheduling, and client account inquiries.
- Address client concerns professionally and escalate matters when necessary. Scheduling & Administrative Operations
- Manage appointments, class bookings, and client schedules using JaneApp and Mindbody.
- Process payments, memberships, packages, and billing inquiries accurately.
- Maintain up-to-date client profiles, payment records, and administrative documents.
- Monitor daily schedules and communicate changes to clients, instructors, and practitioners.
- Complete client follow-ups and administrative tasks assigned by management.
- Maintain organized spreadsheets and internal records while following established studio procedures. Studio Operations & Upkeep
- Complete opening and closing procedures.
- Maintain the cleanliness and presentation of the reception area, washrooms, and shared studio spaces.
- Assist with laundry, light cleaning, restocking supplies, and preparing spaces between sessions.
- Ensure studio equipment and amenities are organized and ready for use.
- Provide operational support to instructors, practitioners,



and management as needed. Mandatory Software Experience *Previous professional experience using BOTH JaneApp and Mindbody on the business/administrative side is mandatory. Applicants must have hands-on experience with both platforms to be considered for this position. Client-side experience does not qualify.* Applicants must be proficient in:
- JaneApp (Business/Administrative Side): Managing client profiles, scheduling appointments, processing payments, and administering packages.
- Mindbody (Business/Administrative Side): Managing class schedules, bookings, memberships, packages, payments, and client accounts.
- Google Workspace: Gmail, Google Calendar, Google Drive, and Google Docs.
- Microsoft Excel & Google Sheets: Data entry, spreadsheet management, organizing information, and basic formulas. Important: Experience using JaneApp or Mindbody solely as a client does not qualify. Applicants must already be comfortable navigating both administrative platforms independently. WEWELL provides training on studio-specific procedures but does not provide introductory training on either system. Required Qualifications
- Previous experience in front desk administration, reception, or customer service.
- Excellent organizational skills and attention to detail.
- Robust written and verbal communication skills.
- Ability to multitask, prioritize responsibilities, and work efficiently with minimal supervision.
- Professional, friendly, dependable, and punctual.
- Strong problem-solving skills and willingness to take initiative.
- Comfortable performing routine cleaning and studio maintenance duties.
- Ability to follow established procedures and maintain accurate records. Preferred Qualifications
- Experience in a fitness studio, wellness clinic, healthcare practice, or similar environment.
- Experience with membership administration, recurring payments, and billing inquiries.




- Familiarity with direct billing and insurance-related processes.
- Interest in health, fitness, wellness, and longevity. Schedule & Availability We are currently hiring for approximately two shifts per week, with opportunities for additional hours based on operational needs. Current shift times:
- Weekday Evenings: 4:00 PM – 8:00 PM
- Weekends: 9:00 AM – 1:00 PM Applicants must have availability during these shift windows. Additional shifts may become available for vacation coverage, staff absences, special events, and future studio growth. Additional hours are not guaranteed. Compensation & Studio Perks Starting Wage: $18.25/hour
- Complimentary access to eligible Pilates, Yoga, and fitness classes.
- Complimentary access to Red Light Therapy and selected recovery amenities.
- Employee discounts on Personal Training, Osteopathy, and other wellness services.
- Access to selected wellness assessments, including 3D Body Scans and Wellness Score Assessments.
- A welcoming, collaborative, and health-focused work environment.
- Opportunities for additional responsibilities and qualified growth.

How to Apply
To apply, please email your resume and a brief introduction to: [email protected] Your application must include:
- JaneApp

Experience:
Outline your previous experience using the business/administrative platform.
- Mindbody

Experience:
Outline your previous experience using the business/administrative platform.
- Availability: Confirm your availability for weekday evening and weekend shifts.
- Relevant

Experience:
Briefly highlight your previous administrative or customer service experience. Please note: Applications submitted through Indeed alone will not be considered. Applicants must email their resume directly to the address above and confirm their prior experience with both required software platforms. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type
s: Part-time, Fixed term contract, Freelance Pay: From $18.25 per hour

Experience:
- Google Excel Sheet: 3 years (required)
- MINDBODY Software (administrative end): 3 years (required)
- JaneApp Software (administrative end): 3 years (required) Work

Location:
In person

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