Position Overview The Housekeeping, Transportation and Dispatch Supervisor is responsible for the overall operation, coordination, and supervision of Housekeeping, Transportation, and Dispatch Services at Wequedong Lodge. This position ensures a clean, safe, welcoming, and culturally appropriate workplace for clients while maintaining efficient transportation services to support client arrivals, departures, medical appointments, and other Lodge operations. The Supervisor is responsible for scheduling, training, coaching, evaluating, and supporting housekeeping, driver, and dispatch staff. The incumbent will ensure compliance with Lodge policies, health and safety requirements, infection prevention standards, fleet management procedures, and client service expectations. The Supervisor must be a strong people leader who leads by example and promotes teamwork, accountability, professionalism, and exceptional service delivery. Qualifications Prerequisites:
- Minimum three (3) to five (5) years of supervisory experience in housekeeping, transportation, hospitality, Indigenous organization, residential care facility, hotel, or related setting.
- Minimum two (2) years’ experience leading and supervising staff.
- Strong knowledge of housekeeping practices, cleaning standards, inventory controls, fleet operations, dispatch procedures, and health and safety requirements.
- Demonstrated experience with staff scheduling, coaching, performance management, and conflict resolution.
- Valid Class G Driver's Licence with a satisfactory driving abstract.
- Strong computer skills including Microsoft Office, Outlook, Excel, scheduling software, and database systems.
- Ability to work flexible schedule including evenings, weekends, statutory holidays, and emergency situations as required. Preferred

Skills:

- Knowledge of vehicle maintenance programs, transportation logistics, and dispatch operations.
- Understanding of infection prevention and control practices, WHMIS requirements, and workplace health and safety legislation.
- Current First Aid/CPR Certification.
- Strong organizational, communication, and problem-solving skills.
- Ability to prioritize multiple operational demands in a fast-paced environment.
- Fluency in Ojibway, Oji-Cree, or Cree would be an asset.
- An understanding and appreciation of Indigenous culture. Duties and Responsibilities Leadership and Supervision
- Provide daily leadership and supervision to Housekeepers, Drivers, Dispatchers, and related support staff.
- Develop staff schedules and ensure adequate departmental coverage at all times.
- Monitor attendance, punctuality, performance, and productivity of staff.
- Conduct orientation, training, coaching, and performance evaluations.




- Address employee concerns and participate in disciplinary processes in accordance with Lodge policies and applicable collective agreements.
- Foster a positive team environment focused on collaboration, accountability, professionalism, and client-centered service.
- Participate in recruitment, interviewing, and onboarding of staff. Housekeeping Operations
- Ensure the Lodge maintains the highest standards of cleanliness, sanitation, and presentation.
- Oversee room inspections, public areas, offices, washrooms, and common areas.
- Ensure housekeeping schedules and cleaning programs are implemented and maintained.
- Monitor inventory levels of cleaning supplies, linens, bedding, guest room supplies, and housekeeping equipment.
- Coordinate replacement and ordering of required supplies.
- Conduct quality assurance inspections and develop corrective action plans when deficiencies are identified.
- Ensure proper use, storage, and handling of cleaning chemicals and equipment.
- Monitor compliance with WHMIS, infection prevention, and workplace safety requirements.
- Maintain IPAC standards in communication with Thunder Bay District Health Unit and the Ministry of Health Transportation and Dispatch Operations
- Oversee daily transportation and dispatch services for client appointments, arrivals, departures, pharmacy trips, and other approved transportation requests.
- Ensure transportation requests are appropriately prioritized and assigned.
- Coordinate driver schedules and vehicle assignments.
- Monitor vehicle utilization and fleet performance.
- Ensure vehicle inspections, trip logs, maintenance records, and fuel records are completed accurately.
- Liaise with maintenance staff and external service providers on vehicle maintenance and repairs.
- Ensure all drivers maintain valid licensing requirements and driving abstracts.
- Review transportation reports and identify opportunities to improve efficiency and client service delivery.
- Respond to transportation emergencies and unexpected operational challenges. Administration and Reporting
- Prepare and maintain departmental reports, schedules, statistics, and operational records.
- Investigate and document incidents involving housekeeping, transportation, dispatch services, vehicles, staff, or clients.
- Monitor departmental budgets and assist with cost control initiatives.
- Maintain inventories and ordering systems within approved budget parameters.




- Participate in management meetings and organizational planning initiatives.
- Assist with development and maintenance of departmental policies, procedures, and operational standards. Client Service and Safety
- Respond promptly and professionally to client concerns and service issues.
- Ensure clients are treated with dignity, respect, and cultural sensitivity.
- Promote a safe working environment and ensure compliance with all Lodge policies and health and safety requirements.
- Ensure staff are familiar with emergency preparedness and evacuation procedures.
- Identify root causes of service concerns and implement corrective actions.
- Support continuous quality improvement initiatives throughout the Lodge. General
- Wear appropriate identification and personal protective equipment when required.
- Participate in monthly departmental and Administration meetings.
- Be available to respond to operational issues outside normal business hours when required.
- Perform other duties as assigned by the Chief Executive Officer. Interested candidates may apply in person, by mail, email or fax. Your application should include the competition number (2026-NON-02), your cover letter and resume and may be submitted in confidence to: Wequedong Lodge of Thunder Bay 684 City Road, Fort William First Nation, ON P7J 1K3 Fax: (807) 626-9365 Email: [email protected] Preference will be given to qualified Indigenous applicants. Wequedong Lodge is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. To make a request, please contact [email protected]. Wequedong Lodge is dedicated to ensuring a safe, comfortable, and culturally appropriate environment for its clientele. As a tool in the recruitment screening process, all offers of employment to external candidates shall be conditional upon a Police Vulnerable Sector Check (PVSC) to ensure the absence of relevant criminal convictions. Provide evidence of full vaccination will be required prior to the start of employment in accordance with our Covid-19 Vaccination Policy. Regular attendance at work is imperative, therefore, all applicants will have to demonstrate a good record to be considered for this position. While all responses are appreciated and will be handled with the strictest confidence, only those being considered for interviews will be acknowledged. Pay: $50,000.00-$70,000.00 per year

Benefits:
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- Vision care Work

Location:
In person

📌 Supervisor - Housekeeping, Transportation and Dispatch (Thunder Bay)
🏢 Wequedong Lodge of Thunder Bay
📍 Thunder Bay