Front Desk Agent – Full-Time Inn on Long Lake | Nanaimo, BC The Inn on Long Lake, located in beautiful Nanaimo, BC, is seeking experienced, reliable, and motivated individuals to join our Front Office team as Front Desk Agents. We are looking for hospitality professionals who have previous hotel front desk experience, demonstrate excellent guest service skills, and can work in a fast-paced hotel workplace.

Key Responsibilities

- Maintain a positive attitude, professional appearance, and strong work ethic at all times.
- Interact professionally and courteously with guests, colleagues, and management.
- Perform all guest check-in, check-out, reservation, and payment processing procedures accurately.
- Handle guest inquiries, requests, and complaints professionally and efficiently.
- Follow all hotel policies, privacy regulations, and security procedures.
- Manage incoming calls, emails, and reservations while maintaining excellent guest service standards.
- Complete assigned duties and support the Front Office team as required





Qualifications:

- Previous hotel front desk experience is mandatory. Applications without direct hotel front desk experience will not be considered.
- Strong customer service and communication skills.
- Experience with hotel reservation systems and multi-line phones.
- Ability to multitask and work independently. Schedule & Availability:
- 30–40 hours per week.
- Must have full availability for AM (7 AM–3 PM), PM (3 PM–11 PM), and mid shifts as required by hotel operations.
- Must be available to work weekends and statutory holidays. Only applicants meeting the experience and availability requirements will be contacted.

Job Type
Full-time Pay: $20.00-$21.00 per hour

Benefits:
- On-site parking

Experience:
- customer service: 1 year (required)
- hotel front desk: 1 year (required) Work

Location:
In person

📌 Front Desk Agent (Nanaimo)
🏢 Inn on Long Lake
📍 Nanaimo