Emkiro Health Services is an established, multidisciplinary healthcare centre in downtown Toronto, providing chiropractic, physiotherapy, massage therapy, acupuncture, chiropody, orthotics and other healthcare services. We are seeking a motivated, personable Patient Care & Benefits Coordinator with healthcare administration experience and a strong interest in patient relationships, insurance benefits and appointment coordination. Candidates with dental reception, dental treatment coordination, physiotherapy, chiropractic or multidisciplinary healthcare administration experience are strongly encouraged to apply. This is an active patient care and relationship management position, not simply a traditional receptionist role.
- Convert incoming calls, emails and walk-in inquiries into booked appointments.
- Educate patients about available healthcare services, extended health insurance benefits and direct billing.
- Help patients understand and appropriately utilize their eligible annual insurance benefits.
- Proactively follow up with patients regarding rebooking, missed appointments and upcoming benefit renewals.
- Identify opportunities to introduce patients to other relevant clinic services based on their needs.
- Manage practitioner schedules, appointment bookings, payments and daily front desk operations.
- Process or learn to process extended health insurance (EHC) claims, direct billing and patient accounts.
- Assist with Motor Vehicle Accident (MVA) claims, HCAI submissions and related documentation.
- Maintain accurate patient records and deliver exceptional customer service.
- Contribute to clinic performance goals,



patient retention and appointment conversion. Qualifications Preferred

Experience:

- Dental receptionist or dental treatment coordinator experience, particularly involving insurance benefits and treatment bookings.
- Physiotherapy, chiropractic or multidisciplinary healthcare clinic administration.
- Extended health insurance billing, direct billing and benefits verification.
- MVA claims administration and HCAI experience.
- Patient relationship management, appointment conversion or healthcare sales. Essential

Skills:

- Confident, professional and engaging communication.
- Comfortable discussing treatment costs, insurance benefits and appointment bookings.
- Strong customer service and relationship-building abilities.
- Excellent organization, multitasking and attention to detail.
- Proactive approach to patient follow-up and schedule management.
- Comfortable working toward measurable performance goals.
- Robust computer and clinic management software skills. Compensation & Benefits
- Starting wage: $20/hour, with opportunities for performance-based increases.
- Extended health and dental benefits after a successful three-month probationary period.
- Vision care.
- Employee discounts on clinic services and products.




- Casual dress.
- Stable, full-time employment in an established downtown Toronto healthcare centre.
- Opportunities for professional development and advancement. Apply today. Please briefly explain your relevant experience with patient bookings, dental or healthcare administration, insurance benefits and patient relationship management. We are particularly interested in candidates who have successfully helped patients understand their insurance coverage and coordinate appropriate healthcare appointments. Please do not call the clinic. Selected applicants will be contacted by email for interviews. Pay: From $20.00 per hour Expected hours: 40.0 per week

Benefits:
- Company events
- Dental care
- Extended health care
- Vision care Application question(s):
- Describe your professional experience in dental reception, dental treatment coordination, or multidisciplinary healthcare administration. Include your experience with private insurance billing, patient bookings, and patient follow-up.
- Describe how you have successfully encouraged patients to book appointments, return for follow-up care, or utilize appropriate healthcare services covered by their extended health insurance benefits. Provide a specific example from your previous employment.
- Which insurance billing systems have you used professionally (e.g., TELUS Health eClaims, HCAI, dental insurance software)? Describe your experience verifying patient benefits, submitting claims, handling rejected claims, and processing direct billing. Work

Location:
In person

📌 Patient Care (Toronto)
🏢 Emkiro Health Services
📍 Toronto