Alcohol Countermeasure Systems (ACS) is an established Canadian safety technology manufacturer based in Toronto with global operations. We have spent 50 years turning breathalyzer science into a global mission: stopping impaired driving before it costs a life. From ignition interlocks and personal breathalyzers to drug-screening tech like Drug Wipes. ACS provides governments, employers, and everyday drivers with tools trusted on roads around the world. We engineer the most accurate alcohol-sensing technology on the market. ACS isn't just building devices — it's building safer roads, one breath test at a time. Job Summary As a Customer Service Representative, you will provide prompt and accurate service to our external and internal customers. Develop good working relationships with clients. Responsibilities
- Respond to customer inquiries in a positive and timely manner, when necessary direct the matter to the appropriate respondent.
- Process customer orders and prepare quotations for goods and services, obtaining shipping costs from Logistics department, noting tariff item classification and dangerous goods designations
- Prepare sales orders against customer purchase orders with earliest delivery date in coordination with Production department
- Prepare invoices with the highest level of accuracy, noting “bill to” and “ship to” requirements and updating customer (business partner) information




- Prepare monthly invoices for service fees for authorized service providers in compliance and electronic monitoring programs
- Establish payment terms, track payments from customers, follow up on amounts due and assist accounting department to reconcile payments with business partners
- Other Administrative duties as assigned Qualifications / Education
- Post-secondary education (college or university)
- Minimum two (2) years’ experience in Customer Service
- Computer skills (Word, Excel, Outlook, SAP)
- The ability to listen, identify customer requirements and be proactive in response
- Multilingual capability would be an asset Major strengths
- Excellent communication skills, with a solid focus on telephone skills
- Results oriented, highly energetic, self-directed and self-motivated
- Organized, self-disciplined and professional in demeanor
- Minimum of two years’ experience in a fast-paced environment
- Technical background in a product and service environment On-site training requirements
- ACS business objectives / procedures
- Health & Safety
- Quality (QOS, ISO / TS requirements)
- Environmental / WHMIS Thank you for your interest. Only successful candidates will be contacted for an interview.

Perks:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program Work

Location:
In person

📌 Customer Service Representative (Etobicoke)
🏢 ALCOLOCK NM
📍 Etobicoke