About Us
Hollyburn Country Club
- *A Private, Family Club
* Hollyburn Country Club offers members an exclusive hub for activity, sport, dining, entertainment, socialization, and business. We provide a welcoming environment that serves as a home away from home for many of our members. Our Values
- Community – Foster strong connections and a sense of belonging.
- Respect – Uphold a culture of courtesy and mutual respect.
- Hospitality – Deliver exceptional service in everything we do.
- Evolve – Embrace change and strive for continuous improvement.
- Magic – Create memorable experiences that go above and beyond. *The

Location:
* Hollyburn Country Club is located in West Vancouver at 950 Cross Creek Road. Prior to applying for this position, we strongly encourage you to Google our location to ensure that you will be able to travel to and from work as public transportation is limited. Position Summary Hollyburn Country Club is seeking a hands-on, adaptable, and service-oriented IT Support Specialist to provide day-to-day technical support across the Club’s diverse technology systems. As part of a small IT team supporting approximately 150 staff and member-facing operations, this role serves as a first point of contact for troubleshooting hardware, software, networking, audiovisual (AV) equipment, and other technical needs. Working closely with the IT team, manage service provider, and external vendors, the IT Support Specialist assists with system installations, equipment setup, maintenance, and technical support for Club events. The ideal candidate is a quick learner, organized, resourceful, and comfortable balancing multiple priorities in a busy hospitality environment. Robust communication, practical problem-solving skills, sound judgement, and a willingness to take on varied hands-on tasks are essential to ensuring reliable technology operations and exceptional service to staff and members. All work is performed in accordance with the Club’s IT standards, security policies, and change management procedures. Position Responsibilities *Support and service desk
*
- Be the first point of contact for IT requests by phone, email, Teams and walk-up. Diagnose and fix hardware, software and network issues, and escalate what you can't fix.
- Log and manage every request in Syncro, our ticketing and device management platform, with notes clear enough for someone else to pick a ticket up.
- Set up IT for new staff, including their account, computer, phone and access, and run a short first-day IT orientation. Train staff on Club software and Microsoft 365 when it helps. *Devices, equipment and maintenance
*
- Build, deploy and retire computers, laptops, iPads and tablets using the Club's standard processes, including software installation, patching, encryption and kiosk setup.
- Support printers, copiers, phones and voicemail, working with vendors where needed.
- Track all IT and AV equipment in the asset inventory, recording purchases, locations, assignments, warranties and disposals.
- Carry out scheduled preventive maintenance using checklists for printers and copiers, AV and meeting rooms, golf simulators, network closets and power protection (UPS).



Record the work and flag equipment nearing end of life.
- Carry out hardware refreshes. *Accounts and Microsoft 365
*
- Set up and remove staff accounts in Active Directory and Microsoft 365 (Entra ID, Exchange Online, Teams, SharePoint), including multi-factor sign-in from day one and full removal of access when staff leave.
- Handle permissions, groups, mailboxes, licences and password resets, following the Club's access standards. *Club systems
*
- Support the business systems the Club runs on, including Jonas club management and point of sale (terminals, kitchen displays and printing), the booking and reservation systems used by members and staff, and food and beverage inventory. Work with each vendor to resolve issues.
- Support the golf simulators, kiosks and other member-facing technology.
- *Audio-visual and signage
*
- Set up and support meeting and event AV: projectors, displays, microphones, video conferencing and Microsoft Teams Rooms, including support for events.
- Look after the background music and distributed audio systems, and digital signage content and players. *Network, facilities and infrastructure
*
- Install and troubleshoot network equipment: switches, wireless access points, and low-voltage cable runs and terminations.
- Use network monitoring tools to find and fix problems.
- Support building and facility technology that connects to the network, such as building controls, door hardware and cameras, and coordinate with the vendors who install and maintain it.
- Assist the IT team and the managed service provider with servers, backups and other critical systems, following the Club's change process. *Security
*
- Monitor security alerts and escalate them following the Club's incident response process.
- Support door access control and camera systems: install cameras, support the client software, handle first-line faults and vendor calls. Retrieve camera footage only through the Club's approval process.
- Protect staff and member information in line with Club policy and BC privacy law (PIPA). *Documentation and improvement
*
- Write and keep up support procedures, maintenance checklists and system notes in the IT knowledge base.
- Suggest improvements that make the Club's technology more reliable and easier to use, and help deliver them once approved.
- Perform other related duties as assigned. Skills & Qualifications
- High school diploma or equivalent.
- Minimum 1 year of experience in IT support, desktop support, or a similar technical role; 2+ years preferred.
- Strong troubleshooting skills with Windows 10/11 and working knowledge of Active Directory and Microsoft 365.
- Understanding of networking fundamentals, including IP addressing, DHCP, DNS, VLANs, and wired/wireless connectivity.
- Hands-on experience with low-voltage cabling, hardware installation, and equipment setup.




- Comfortable supporting audiovisual (AV) equipment and willing to learn professional audio systems.
- Post-secondary diploma or certificate in IT, computer systems, network technology, or a related field, or an equivalent combination of education and experience (preferred).
- Relevant IT certifications, such as CompTIA A+, Network+, or Microsoft certifications (MD-102 or MS-900), considered an asset.
- Experience with remote management and ticketing systems (e.g., Syncro, NinjaOne, ConnectWise, or similar) considered an asset.
- Familiarity with Microsoft Intune, Entra ID, iPad management, endpoint security tools, or basic PowerShell scripting considered an asset.
- Experience with IT asset tracking or preventive maintenance programs considered an asset.
- Previous experience in hospitality, private clubs, or supporting point-of-sale (POS), access control, or security camera systems considered an asset. Perks & Benefits
- Competitive Compensation
- Comprehensive Benefits Package
- Employer Contribution Matching Pension Plan
- Paid time-off
- Free in office parking
- On-duty staff meals (taxable benefit for full time and part-time employees only)
- Company events
- Sports Boutique discount Working

Conditions:

- This position operates 100% on-site
- Regular lifting of up to 25 kg, working on ladders, and running cable in ceilings and tight spaces.
- Some early morning, evening and weekend work for events, scheduled maintenance and urgent issues.
- Access to confidential staff and member information, which must be kept confidential.
- Own transportation is an asset as public transportation is not frequent to/from the Club
- Candidates must agree to complete a Police Information Check as part of the onboarding process. Additional Information Hollyburn Country Club is an Equal Employment Opportunity employer. We celebrate and take great pride in providing equal opportunities to all applicants and employees. Hollyburn firmly enforces this policy and does not discriminate or tolerate discrimination based on age, race, colour ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, political belief and gender identity or expression, or any other prohibitive grounds. Thank you for your interest; due to the volume of applications, only short-listed applicants will be contacted. No phone calls, please.

Job Type
s: Full-time, Permanent Pay: $53,000.00-$57,000.00 per year Application question(s):
- Are you a member at Hollyburn Country Club?
- Have you previously been employed with Hollyburn Country Club?
- If successful with your application, how would you plan to commute to Hollyburn Country Club?
- What role do you believe hospitality plays in creating exceptional customer experiences; and how would you apply this philosophy in the role you've applied for?
- To the best of your knowledge, will you require immigration support from the Club, now or in the future, to obtain or maintain authorization to work in this position?
- Are you currently legally entitled to work in Canada (Work Permit, Permanent Residency, Canadian Citizenship)? Work

Location:
In person

📌 IT Support Specialist (West Vancouver)
🏢 Hollyburn Country Club
📍 West Vancouver