We're looking for a Patient Care Coordinator to join the fast-paced, busy specialist clinic of Dr. Christopher Szeto, an otolaryngologist and head & neck, reconstructive, and cosmetic surgeon — the clinical heart of a multi-site practice. This isn't a typical front desk role. You'll be the first point of contact for patients navigating surgery, referrals, and OHIP-based care, and the connective tissue between our physician, our clinical team, and the many hospital departments he works across.

What you'll do

- Answer and manage a high volume of incoming calls — this is one of the most important parts of the role
- Manage a high volume of incoming and outgoing faxes and electronic referrals/documents daily, routing them accurately and promptly
- Welcome and check in patients with warmth, professionalism, and efficiency
- Book, confirm, and coordinate consultations, procedures, and surgical follow-ups across multiple locations, including our clinic, the ACU, the OR, and Minor Procedures
- Coordinate and communicate with the Cancer Centre and all hospital departments Dr. Szeto works with
- Collect and verify OHIP health card information at every visit
- Manage referrals from family physicians and specialists, and follow up on outstanding ones
- Process OHIP billing accurately for insured services
- Prepare charts, requisitions, and pre-op/post-op documentation — all handled electronically
- Maintain accurate, PHIPA-compliant patient records
- Collaborate closely with Dr. Szeto, the clinical team, and the Visage front desk What you bring:
- 1–2 years in a medical office or healthcare administrative role (required)




- Comfort thriving in a fast-paced, high-volume specialist clinic environment (required)
- Strong phone presence and comfort managing a busy call volume (required)
- Comfort managing high volumes of incoming and outgoing faxes and electronic documentation with accuracy (required)
- Comfort with OHIP billing and health card verification (required)
- Experience with EMR systems (required)
- Excellent communication skills and a genuine, patient-first attitude (required)
- Discretion with sensitive patient information (required)
- Comfort coordinating across multiple sites and departments (required)
- Experience in an ENT, surgical, or specialist office (an asset)
- Familiarity with surgical scheduling or hospital pre-admission processes (an asset)
- Medical Office Administration diploma or equivalent (an asset) Why this role: You'll work at the centre of a fast-paced, busy specialist practice where medicine and aesthetics meet, supporting real surgical patients across multiple sites and hospital departments, while being part of a close, high-standard team that genuinely has each other's backs. If you're organized, detail-oriented, thrive under pressure, a strong communicator on the phone, and comfortable keeping a fully electronic office running smoothly, we'd love to meet you. Apply with your resume and a short note about why this role is the right fit. Pay: $23.50-$25.50 per hour Expected hours: 25.0 – 37.5 per week

Benefits:
- Company events
- In office gym
- On-site parking
- Store discount
- Work from home Work

Location:
In person

📌 Patient Care Coordinator | Surgical and Medical Services (Greater Sudbury)
🏢 Dr. Christopher Szeto's Office
📍 Greater Sudbury