The Calgary Winter Club is Calgary’s premier private family Club, situated in northwest Calgary on the edge of Nose Hill Park. The CWC offers an outstanding employee experience; we are firm believers that everyone should enjoy their work and have a successful work-life balance. We are looking to fill a Fulltime position as a Skating Administrator who is is responsible for coordinating program administration, registration, scheduling, communications, and related operational activities to support efficient program delivery and a positive experience for participants, parents, members, staff, and volunteers. Key Accountabilities 1. Provide friendly, professional, and responsive service to participants, parents, members, guests, staff, and volunteers, fostering a welcoming and inclusive workplace 2. Respond to inquiries, address routine concerns within the scope of the role, escalate complex or sensitive matters appropriately, and ensure timely follow-up 3. Communicate program information, policies, registration requirements, schedules, and changes clearly and consistently through email, newsletters, announcements, and other Club communication channels 4. Coordinated through Club Marketing, maintain accurate and up-to-date skating information across the Club website, social media, notice boards, and internal communication platforms 5. Coordinate the administration of CanSkate and figure skating programs, including PreCanSkate, Parent & Child, CanSkate, Teen and Adult CanSkate, PreStars, and StarSkate 6. Maintain accurate registration information, participant records, and program documentation, and support participant transitions between programs 7. Assist the Head Figure Skating Professional with program planning, service delivery, and initiatives that support participation and program growth 8. Assist with annual and interim ice schedules, monthly calendars, outside ice bookings, and permits 9. Communicate scheduling changes and updates promptly and coordinate related administrative requirements 10. Assist with the planning,



promotion, administration, and delivery of internal competitions, special events, and skating activities, including registration, communications, and logistics 11. Provide administrative support to the Skate Canada Advisory Group, Competition Chair, Social Chair, and other Club advisory groups and volunteers 12. Attend advisory group meetings and represent the skating program at internal or external meetings when requested 13. Provide day-to-day administrative support to the Head Figure Skating Professional and skating programs, including phone calls, emails, correspondence, requisitions, cheque deposits, billing, and related financial administration in accordance with Club procedures 14. Prepare, maintain, and organize accurate reports, schedules, records, and program documentation, ensuring information is accessible to appropriate personnel 15. Assist with the onboarding and coordination of skating professionals and instructors 16. Collaborate with professional staff, colleagues, volunteers, and other Club departments to support effective program delivery and day-to-day operations 17. Follow established standard operating procedures (SOPs) and contribute to their development, implementation, and ongoing improvement 18. Maintain an organized, professional, and welcoming administrative environment Knowledge & Skills Required 1. A positive, team-oriented approach, demonstrates exceptional customer service and interpersonal skills, and thrives in a fast-paced, collaborative environment, with the ability to build positive relationships and foster a welcoming experience 2. Strong verbal and written communication skills,



including professional correspondence and demonstrate initiative, sound judgment, discretion, and accountability when handling participant information, payments, scheduling, and Club procedures 3. Excellent organizational, administrative, and time-management skills, with strong attention to detail and accuracy 4. Ability to manage competing priorities, meet deadlines, solve problems, and work independently while contributing effectively to a team 5. Proficiency in Microsoft Office, email, online registration systems, and website and social media platforms, with the ability to learn Club-specific software 6. Sound judgment, discretion, and accountability when handling confidential information, financial transactions, scheduling, and operational procedures 7. Knowledge of skating programs, Skate Canada requirements, or sport and recreation operations is an asset Qualifications 1. At least three years of experience in customer service, administration, recreation, sport programming, hospitality, or a related environment 2. Experience in a private club, skating facility, or member-based organization is preferred 3. Knowledge of Skate Canada programs and terminology is an asset 4. Current Standard First Aid and CPR certification, which must be maintained 5. Current Respect in Sport certification 6. Post-secondary education in business administration, recreation management, sport management, hospitality, or a related field is an asset 7. Flexibility to accommodate operational requirements, including occasional evening and weekend work To apply for this position, send your resume by email with “Skating Administrator” in the subject line to [email protected] Pay: $20.00-$23.00 per hour Expected hours: No less than 30.0 per week

Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- On-site gym
- Paid time off
- RRSP match
- Store discount Work

Location:
In person

📌 Skating Administrator (Calgary)
🏢 Calgary Winter Club
📍 Calgary