Positions Available: 1 Compensation: *$47, 622.23 to $53, 700.45 per year
* Unionized Position: *Yes
* Hours of Work:*35.00 hours per week
* Union: *CUPE L3358
* Position Type: *Full-time Permanent
* Job Class: *Administrative
*

Benefits:
Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits. Reconnect Health Services is a not-for-profit health service organization in the west end of Toronto. Our services include supports for seniors, caregivers, and people living with mental health and addictions concerns. We pride ourselves on being at the forefront of client-centered care in our sector.

About Us
Reconnect Health Services is a not-for-profit health service organization in the west end of Toronto. Our services include supports for seniors, caregivers, and people living with mental health and addictions concerns. We pride ourselves on being at the forefront of client-centred care in our sector. The Intake Worker plays a critical role as the first point of contact for clients, caregivers, and referral sources. They are responsible for actively listening to client needs, accurately triaging referrals, and ensuring individuals are matched to the most appropriate internal programs at Reconnect Health Services or external partners within the West Community Connect network. This role requires strong judgment, attention to detail, and the ability to balance empathy with efficiency to support timely, coordinated access to services Responsibilities include, but are not limited to, the following. Other duties may be assigned at the discretion of the Program Manager.
- Operating the day to day operations of Reconnect Health Services and the West Community Connect network, ensuring all applicants are screened, triaged accurately and referred in a timely manner to the appropriate internal program or agency service;
- Ensuring that completed intakes are distributed to the appropriate program or agency for further processing;
- Providing written and electronic reports in keeping with the standards and procedures of Reconnect and the West Community Connect network
- At the referral stage, where the services cannot meet the client’s needs,



the Intake Worker will make recommendations to the individual and/or referring person/agency, regarding alternative services and assist them in linking with these services;
- Participating constructively as a member of the West Community Connect’s Service Resolution Process;
- Establishing liaison with other access systems, agencies/providers of community health services as necessary and appropriate;
- Preparing monthly reports and any other data as required;
- Assisting in ensuring accurate completion of screening documents;
- Responding appropriately and in a timely manner to crisis situations, including assessing high risk behaviours (self harm, suicide), and referring to crisis services;
- Administrative duties to support service functioning as required;
- Other Duties as assigned by the Program Manager. Technical and Behavioral Competencies Required:
- University degree and/or Community College Diploma in social services or related field;
- 2-3 years of experience in an intake role.
- Prior experience in health, social services, or community navigation roles is an asset.
- Solid knowledge and experience with screening tools
- Demonstrated knowledge of interview and assessment skills
- Phone and on-line service support experience an asset
- In depth knowledge of community healthcare services within Toronto. Knowledge of services in the west end of Toronto is an asset.
- Minimum two years related experience in crisis support and intervention;
- Ability to conduct intake interviews to assess appropriateness for services within Reconnect and the West Toronto Sub-Region
- Ability to act as a liaison with other agencies and service providers
- Strong problem-solving, decision-making and organizational skills;




- Excellent verbal and written communications skills;
- Self-directed and independent, but also experienced in working effectively as a member of multi-disciplinary team, which includes internal and external stakeholders;
- Comfort and proficiency with technology, including applied computer skills (Microsoft Office, Client Information Systems, Web browsing);
- Valid Driver’s license and access to a personal vehicle is preferred. NOTE: Reconnect requires a criminal background check for all employees, volunteers and students. Workplace

Requirements:

- Work hours will vary depending on the needs of clients and the agency.
- Must be willing and able to work flexible hours.
- Attendance at special events from time to time may be required Application Process: All interested applicants who meet the qualifications are invited to submit a cover letter and resume by clicking "Apply Now". To request an accommodation in the application process, contact us by phone at (416) 676-1829 . *We thank all applicants for their interest, however, only those selected for an interview will be contacted.* Reconnect Health Services 1281 St. Clair Avenue West Toronto, Ontario M6E 1B8 https://www.reconnect.on.ca *Reconnect Health Services promotes the principles of and adheres to the tenets of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Indigenous communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.
*

Job Type
s: Full time, Permanent Pay: $47,622.23-$53,700.45 per year

Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Experience:
- crisis support and intervention: 2 years (preferred)
- Intake role: 2 years (preferred)
- Phone and online service support: 1 year (preferred) Licence/Certification:
- Post-secondary education in social services or related field (required) Work

Location:
In person

📌 Intake Worker (Toronto)
🏢 Reconnect Health Services
📍 Toronto