Registered Optician Peterborough, ON Opticians are at the heart of everything we do. As essential eye care professionals, opticians are supported and empowered by Specsavers, to practice within their full scope of their qualification, while being encouraged to further their career growth. The Licensed/Registered Optician is responsible for ensuring the delivery of the highest standards of eyewear dispensing, while sharing knowledge and working alongside the retail and clinical team. The role is key to our ambition of delivering exceptional eye care services and products in the industry, drive dispensing efficiencies, elevate our customers’ experience, and strengthen the clinical and dispensary reputation of the Specsavers’ brand as we grow. About Role You will work closely with the store partners, optometrist(s), store manager, and eye care consultants, to achieve the store’s objectives and build customer/patient loyalty. In this role you will be contributing your knowledge and experience throughout our customer journey in the dispensing process of eyewear, including contact lenses. You will be engaging with our patients and customers while discovering or reemphasizing their eyewear needs, educating them on products, walking them through the process of frame selection, and ensuring the consistent delivery of the best quality of service and eyewear that our patients and customers have ever experienced.

Key Responsibilities
- Assist our patients and customers understand their visual needs/ocular conditions, while interpreting their optical prescriptions written by optometrists and ophthalmologists
- Ensure that customers receive personalized guidance with frame selection and a clear understanding of our frame and lens product options, to ensure the proper function of the eyewear based on their visual requirements and needs
- Carry out all dispensing measurements accurately using Specsavers digital measuring tool, to ensure proper function, comfort and fit of the glasses
- Knows the product portfolio well (frames, lenses, and treatments), as well as promotional offers and incentives to best inform our customers
- Effectively manage customer after care service including complaints, using appropriate problem-solving techniques to provide a customer focused resolution




- Conducts quality assurance checks and final inspections in-store to ensure that the product we deliver meet the required specifications
- Conduct adjustments, repairs, and trouble shoot eyeglasses as required
- Carry out the eyewear collection procedure accurately and efficiently, using best practice to ensure we deliver a positive and memorable experience for our customers
- Keep up to date with contact lens promotions and recommend a contact lens fitting as directed by the Retail Partner.
- Ensure dispensing processes are carried out following the provincial Opticianry professional standards of Practice and Guidelines, and Specsavers best practices
- Carry out the professional responsibilities of third-party billing while ensuring a clear understanding of fee structure and adherence to third party agreements
- Assists and supports Eye Care Consultants to ensure that every pair of glasses in dispensed complying to the provincial Opticianry Standards of Practice and Guidelines
- Proactively engage in professional development opportunities and continuous learning, to improve your skills and product knowledge
- Support and coach other team members in improving their optical knowledge and skillset, and encourage their professional development
- Perform other tasks as needed, including store daily closing, maintaining store cleanliness, inventory counts, and other duties assigned
- Be an ambassador for the Specsavers brand at all times, while championing the behaviours and values which Specsavers stands for. Qualifications, Skills, and Experience
- Be registered with the College of Opticians and hold a valid Optician License in Ontario
- Have at least 2 yrs. of previous customer service experience, preferably in an optical dispensary environment
- Strong organizational, time management and computer skills




- Self-starter with a problem-solving and analytical skill set
- Excellent written, verbal communication and presentation skills What are the benefits of joining Specsavers an optician?
- Be part of a company that values opticians as a key piece of our business. Our vision is to elevate the role of opticians by putting opticianry at the heart of our business, along optometry
- A commitment to continued investment in your professional development:

we offer
an annual stipend towards attendance of industry events, development training programs, and support for your completion of the Continuing Competence Program / Quality Assurance Program
- At select locations,

we offer
100% coverage of your OAC membership and licensing renewal fees
- An opportunity to set a benchmark for patient care and grow your store by earning patient trust, long-term care, and referrals
- Extended health benefit and employee assistance program, which provides access to services including counselling, family/elder care support, financial assistance, legal services, health coaching, nutritional guidance, stress management, and leadership tools.
- 3 weeks’ vacation, 6 sick days (PT and FT), one paid volunteer day per year, and birthdays off
- 2 free pairs of glasses annually. Enjoy discounted rates for additional Specsavers products In addition to access to the latest clinical technology, training, and the opportunity to be with us from the start of our exciting Specsavers journey in Canada – you can be at the forefront for new opportunities and ownership if that’s something you want to pursue. What we’re looking for You will need to be a registered optician in your province. Beyond your experience, you’re passionate about eyecare and are committed to exceptional customer experience and patient care. Location Lansdowne Place Mall, Peterborough, ON

Job Type
s: Full-time, Permanent Pay: $31.00-$34.00 per hour

Advantages:
- Dental care
- Paid time off
- Store discount
- Vision care Ability to commute/relocate:
- Peterborough, ON K9J 7Y5: reliably commute or plan to relocate before starting work (required) Licence/Certification:
- Optician's Licence in Ontario (required) Work

Location:
In person

📌 Licensed Optician (Peterborough)
🏢 Specsavers
📍 Peterborough