Security Operations Manager – Licensed Company: Radian Security

Location:
Mississauga / GTA, Ontario, with travel to client sites Employment Type: Full time / Part-Time / Casual Compensation: $30
- $35/ hour depending upon the experience Reports To: Director / Business Owner About the Opportunity Are you an experienced security professional who knows how to bring out the best in a team and keep operations running smoothly? At Radian Security, we are looking for a licensed Security Operations Manager to lead our guards and supervisors, build robust client relationships and oversee daily operations across assigned sites. This is a hands-on leadership role where your decisions make a visible difference. From supporting a guard through a challenging situation to improving site procedures, you will help create a service that clients trust and a team that takes pride in its work. What You Will Do Lead and develop your team
- Guide, coach and support security guards and site supervisors, setting clear expectations for professionalism, attendance and service.
- Coordinate recruitment, onboarding and training with management and HR.
- Ensure guards receive thorough site orientation and understand their duties, post orders and emergency procedures.
- Conduct regular site visits, recognize strong performance and address concerns fairly and promptly.
- Verify guard licences and required certifications before deployment and monitor renewal dates. Keep daily operations running smoothly
- Manage schedules, site assignments and shift coverage, responding effectively to absences and changing client needs.
- Set daily priorities and communicate operational updates clearly to guards and supervisors.
- Monitor staffing levels, overtime and deployment against service requirements and approved budgets.
- Develop and update post orders, patrol procedures, emergency contacts and operational checklists.
- Oversee the use of CCTV, access control, alarms and patrol reporting systems at assigned sites.
- Review timesheets, attendance records and patrol logs, resolving discrepancies before payroll and billing deadlines.
- Coordinate uniforms, radios, keys, access cards and other equipment. Build trusted client relationships




- Act as the main operational contact for assigned clients, maintaining regular communication and following through on commitments.
- Conduct site inspections and service reviews to understand concerns and maintain consistent standards.
- Assess security risks and recommend practical improvements to staffing, patrols, surveillance and access control.
- Coordinate new site launches, including staffing, training, equipment and reporting arrangements.
- Provide operational input for proposals, staffing estimates and contract renewals. Guide incident response and improve service
- Assess security concerns and guide calm, timely responses in line with site procedures.
- Support guards during incidents and coordinate with clients, management, emergency services or law enforcement when appropriate.
- Ensure observations and incidents are documented accurately, escalated promptly and handled confidentially.
- Review incidents and complaints, identify contributing factors and follow up on corrective actions.
- Use attendance, coverage, incident and client feedback records to identify training needs and operational improvements.
- Promote safe working practices, respectful conduct and compliance with company policies and applicable requirements. What You Bring
- 3-5 years of Experiecne working as a Security Operations Manager with a Licensend Organization.
- A valid Ontario Security Guard Licence, maintained throughout employment.
- Current First Aid and CPR certification.
- Previous experience supervising security guards or coordinating security operations, preferably across multiple sites.
- Strong leadership skills and an approachable, accountable management style.
- Experience managing schedules, arranging coverage and balancing competing priorities.




- Sound judgment and the ability to remain composed during incidents or unexpected changes.
- Clear verbal and written communication skills, including accurate report writing.
- Confidence handling client concerns, coaching employees and managing sensitive information responsibly.
- Working knowledge of patrol operations, surveillance, access control and emergency response.
- Comfort using scheduling software, electronic reporting systems, spreadsheets and email.
- A valid driver’s licence and the ability to travel reliably to assigned sites.
- Legal entitlement to work in Canada. Experience That Would Be an Asset
- Managing mobile patrols, multiple client accounts or new site mobilizations.
- Developing post orders, conducting site assessments or delivering guard training.
- Reviewing labour costs and records used for payroll and client billing.
- Training in de-escalation, conflict management, occupational health and safety or security management.
- Relevant law enforcement or emergency response experience. The Opportunity to Make an Impact You will have the opportunity to shape daily operations, develop your team and work directly with leadership on service improvements. We are looking for someone who takes ownership, values their guards’ contributions and understands that dependable security starts with clear expectations and practical support. Working Conditions The role combines office responsibilities with regular client site visits. Flexibility is required for occasional evening, overnight and weekend visits, along with participation in an agreed on-call rotation for urgent operational matters.

How to Apply
Send your résumé to [Email Address] with the subject line “Security Operations Manager – [Location].” Please include a brief summary of your leadership experience, the size of the teams or number of sites you have managed, and your availability. [Company Name] welcomes applications from qualified candidates of all backgrounds. Accommodation is available upon request throughout the recruitment process. Pay: $30.00-$35.00 per hour Expected hours: 10.0 – 40.0 per week

Benefits:
- On-site parking Work

Location:
In person

📌 Security Operations Manager (Mississauga)
🏢 Radian Security
📍 Mississauga