Position Overview Humble Auto Repair Ltd. is seeking a customer-focused and organized Service Advisor to be the primary point of contact between our customers and technicians. The successful candidate will ensure customers receive exceptional service while helping coordinate vehicle repairs, maintenance services, estimates, and scheduling. The Service Advisor must possess robust communication skills, attention to detail, and a solid understanding of automotive maintenance and repair. This role is essential in creating a positive customer experience and building long-term relationships with our clients.

Key Responsibilities
Customer Relations
- Greet customers in person and over the phone professionally and courteously.
- Listen carefully to customer concerns and accurately document vehicle issues.
- Schedule service appointments and manage daily workflow.
- Provide customers with updates throughout the repair process.
- Address questions and resolve customer concerns promptly.
- Build long-term customer relationships and encourage repeat business. Service Coordination
- Prepare repair orders and ensure all customer concerns are accurately documented.
- Review technician inspections and communicate findings to customers.
- Present repair estimates and maintenance recommendations.
- Explain repair procedures, invoices, and completed work clearly.
- Coordinate repair schedules with technicians to maximize productivity.
- Monitor work progress and keep customers informed of completion times. Administrative Responsibilities
- Maintain accurate customer and vehicle records.
- Process invoices and work orders accurately.




- Ensure all documentation is completed in a timely manner.
- Maintain organized files and service records.
- Assist in tracking parts orders and service appointments. Sales and Business Development
- Recommend preventative maintenance based on vehicle condition and manufacturer schedules.
- Promote shop services and seasonal maintenance programs.
- Identify opportunities to increase customer retention.
- Help maintain customer satisfaction and positive online reviews. Qualifications Required
- High school diploma or equivalent.
- Valid Class 5 Driver's License.
- Strong customer service and communication skills.
- Basic computer proficiency.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team. Preferred
- Experience as a Service Advisor or automotive customer service representative.
- Automotive industry experience or mechanical knowledge.
- Knowledge of shop management software.
- Experience preparing estimates and repair orders. Skills and Attributes
- Professional and positive attitude.
- Strong interpersonal skills.
- Excellent verbal and written communication.
- Problem-solving ability.
- Attention to detail.
- Ability to multitask in a fast-paced environment.
- Honest, reliable, and customer-focused.
- Results-oriented and accountable. Compensation & Benefits
- Competitive hourly wage or salary based on experience.
- Performance-based bonus opportunities.
- Ongoing training and professional development.
- Opportunity for advancement within a growing company. Pay: $19.00-$21.00 per hour Expected hours: No less than 40.0 per week Work

Location:
In person

📌 Service Advisor (Prince George)
🏢 Humble Auto Repair
📍 Prince George