*Summary* We are looking for a highly organized and responsive Client Service Representative to join our team. This role is the central point of contact for our clients and plays a critical role in ensuring services are scheduled accurately and efficiently. This is a fast-paced, detail-driven role where priorities can shift quickly. The ideal candidate is someone who is calm under pressure, takes ownership of their work and uses strong judgment to problem-solve in real time. *What You’ll Be Responsible For*
- Coordinate and schedule Drug & Alcohol Testing and Occupational Health Services across Canada.
- Respond to a high volume of client calls and emails in a timely and professional manner.
- Manage multiple scheduling systems with a high degree of accuracy and attention to detail.
- Resolve scheduling conflicts and client concerns with a solution-focused approach.
- Maintain clear and consistent communication with clients and internal teams.
- Participate in a rotating schedule:
- Day shifts between 7:30am–5:00pm
- After-hours on-call rotation (evenings and weekends, approximately one week every two months) *What Success Looks Like*
- Appointments are scheduled accurately with minimal errors.
- Clients feel supported, informed, and responded to quickly.
- Issues are resolved proactively without escalation.
- You stay organized and composed, even during high-volume periods. *What We’re Looking For*
- Solid communication skills.
- High attention to detail and ability to manage multiple priorities.
- Comfortable working in a fast-paced, sometimes reactive environment.
- Strong problem-solving skills and ability to use valuable judgment.
- Reliable and accountable and someone who follows through.
- Experience in customer service is a huge asset.
- Proficiency in Microsoft Office and scheduling systems