Company Overview Concord Compounding Limited (CCL) manufactures PVC compounds and supports industry advancement through customer partnerships, standards development, and PVC recycling initiatives. The company is committed to continuous improvement and innovation. Summary As a Customer Service Representative, you’ll support customers and help coordinate their service needs. Provide quality customer service and identify resources needed, process, and track orders. Responsibilities
- Respond to customer enquiries by phone and other communication channels.
- Analyse enquiries to identify appropriate next steps and support resolution.
- Work with colleagues to help address customer needs.
- Accurately manages order processing according to special instructions.
- Create required documentation for orders.
- Ensure timely and cost effective shipping on all orders.
- Generate reports and review data to ensure accurate pricing.
- Prepare and submits purchase requisitions.
- Reviews customer invoices.
- Oversee reception area; answering and directing calls in a professional manner, greet visitors
- Sales order entry
- Invoicing
- Issue Debit and Credit notes as required
- PO’s; Freight and raw material
- Maintain and replenish office and kitchen supplies
- Release carriers
- Month end closing procedures
- Generate and maintain other reports as required
- Participate in inventory audits as required.
- Prepare bank deposit summaries.
- Maintain accurate price books and initiates price increases to ensure they are implemented in the invoicing system as assigned.
- Assist with accounting duties
- Assist with other duties as needed and as assigned by the General Manager.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Business Management or equivalent degree or diploma required.
- Must have basis knowledge of accounting functions and/or accounting experience.
- Profficient in MS Office (Word, Excel, Outlook).
- Three years related customer service experience. *We are an equal-opportunity employer. We appreciate the interest of all candidates.
* *We are committed to providing reasonable accommodation to any applicant who requires and requests accommodation
* Pay: $50,000.00 per year Ability to commute/relocate:
- Concord, ON L4K 4J9: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required) Language:
- and are fluent in English (required) Work