Retail Sales Representative Coast Spas Lifestyles | Langley, BC Reports to: Retail General Manager The Opportunity At Coast Spas Lifestyles, we help customers create a backyard experience they can enjoy for years. We are looking for a motivated, professional Sales Representative who takes ownership of results, delivers five-star customer service, and takes pride in how our store looks and operates. This is an active sales role. Success requires building relationships, generating opportunities beyond showroom traffic, following through on commitments, and maintaining a customer-ready environment every day. Compensation Compensation includes commission, rewarding strong sales performance and providing the opportunity to increase your earnings as you grow your sales. Full compensation details and the commission structure will be discussed during the hiring process. Sales and Business Development
- Achieve a minimum target of seven spa sales per month.
- Build and maintain a healthy pipeline through prospecting, referrals, past-customer outreach, community connections, and approved business partnerships.
- Welcome every visitor promptly and confidently lead conversations about their needs, budget, space, and purchase timeline.
- Present spas, swim spas, cold plunges, and related products through engaging demonstrations and clear explanations of their value.
- Promote Canadian manufacturing and Coast Spas product advantages accurately.
- Book showroom appointments and wet tests, prepare proposals, address objections, and confidently ask for the sale.
- Follow up consistently, with a dated next step recorded for every active opportunity.
- Maintain accurate customer records, quotes, deposits, and delivery information in the store’s designated systems.
- Support water-test lead conversion by connecting interested customers with appropriate product recommendations and sales appointments. Customer Experience and Follow-Through
- Deliver friendly, knowledgeable service from the first greeting through purchase,



delivery coordination, and spa school.
- Set clear expectations and communicate accurately about products, pricing, availability, and delivery requirements.
- Follow payment policies and ensure required payments are complete before delivery.
- Complete post-purchase follow-up and request reviews and referrals when appropriate.
- Direct service requests requiring technical support or site visits to the service department promptly.
- Obtain General Manager approval before making commitments outside established policies or normal bookings. Showroom, Yard, and Store Standards
- Maintain active showroom coverage, coordinating breaks and assigned duties so a salesperson is available to greet customers at all times.
- Keep display spas, covers, cabinets, steps, accessories, and product displays clean, complete, and presentation-ready.
- Restore every display immediately after a demonstration, including reinstalling panels and returning equipment to its proper place before moving on.
- Keep signage, pricing materials, and showroom layouts accurate and positioned as directed.
- Complete assigned daily, weekly, and monthly cleaning duties throughout the showroom, sales offices, common areas, and outdoor displays.
- Keep sales offices clean, organized, and ready for customer appointments at all times.
- Keep the yard professional, walkways clear, and hoses, tools, packaging, and supplies properly stored.
- Complete scheduled spa filling and water care on Sundays, with water top-ups and water care on Thursdays, according to store procedures.
- Complete required duty checklists and sign off accurately on assigned work.




- Take initiative when work needs attention and report maintenance or safety concerns promptly. Events and Teamwork
- Help plan, prepare, promote, and execute showroom events, product launches, wet-test weekends, and community activations.
- Invite prospects and partners, book appointments, prepare displays, and follow up with event leads.
- Arrive prepared, meet company dress and grooming standards, and contribute to a professional team environment.
- Participate in training, sales meetings, pipeline reviews, and product education.
- Read and acknowledge team communications and follow through on assigned responsibilities.
- Use available time productively by prospecting, following up, improving product knowledge, or completing store duties while maintaining showroom coverage. What You Bring
- Sales or customer-facing experience, ideally in a consultative retail environment.
- Confidence starting conversations, asking questions, presenting value, and closing sales.
- Strong organization, follow-up habits, and attention to detail.
- Initiative to create business rather than depend solely on walk-in traffic.
- Comfort using customer-management systems and learning product specifications.
- A dependable, coachable approach and willingness to contribute to store upkeep.
- Availability for scheduled retail shifts, including weekends and sales events. What Success Looks Like You consistently meet your sales target, maintain a pipeline with explicit next steps, and give customers a reason to recommend Coast Spas Lifestyles. You are present on the showroom floor, prepared for every appointment, and proactive about keeping the entire store ready to impress. Own your pipeline. Take pride in the store. Deliver an experience customers remember. Pay: From $18.25 per hour Expected hours: 40.0 per week

Benefits:
- Dental care
- On-site parking
- Vision care Work

Location:
In person

📌 Sales Representative (Langley)
🏢 Jolly Coachman Pub
📍 Langley