(This position is initially open to regular part-time, bargaining unit employees of the college) Centennial College recognizes and affirms Diversity, Equity and Inclusion and Indigenous ways of knowing as central to the vibrancy and uniqueness of its learning and working academic mission. We strongly encourage applications from members of Indigenous communities and all equity-deserving groups including Women, Racialized, Persons with Disabilities, and LGBTQ+ communities. We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations. Position Summary Reporting to the Manager, Domestic Admissions, and working collaboratively with International Recruitment and International Admissions, the Admissions Assistant supports domestic, international and internationally educated domestic applicants throughout the admissions and enrolment process. The position provides frontline applicant service, reviews applications and supporting documentation for completeness and readiness for assessment, maintains applicant records, and supports admissions operations, applicant engagement and conversion activities. The role also supports international admissions processes, including Provincial Attestation Letters (PALs), Letters of Acceptance (LOAs), Letters of Enrolment (LOEs), and Protected Persons applications. Working within established policies, procedures, guidelines and documented processes, the incumbent resolves routine matters and exercises judgment in determining when referral or escalation is required. The role does not assess or determine admissibility or make admissions decisions. Matters requiring an admissions decision, non-standard interpretation, exception or broader operational direction are referred to the appropriate Admissions Officer, Lead or Manager. Responsibilities
- Provides explicit, timely, accurate and student-centred information to applicants, authorized agents, institutional partners, and internal and external stakeholders regarding College programs, admission requirements, application status, outstanding documentation, deadlines, related services and next steps. Provides support through the Hub, email, telephone, CASS, ServiceNow, College events and other approved communication channels.
- Reviews applications and supporting documentation for completeness and readiness for assessment, identifies outstanding requirements, and directs materials to the appropriate individual, team or process. Responds to applicant inquiries, resolves routine matters, connects applicants with appropriate College services and resources, and refers complex, sensitive, unusual or decision-based matters to an Admissions Officer, Lead or Manager.




- Maintains accurate applicant records, communications and supporting documentation within College admissions systems, including data entry, document processing and resolution of duplicate student records. Receives, processes, organizes and maintains admissions-related documentation, correspondence, transcripts, application materials, and electronic and paper records in accordance with departmental procedures, records-management practices and privacy requirements.
- Supports manual admissions processes and applicant withdrawals when automated processes are unavailable or require intervention. Actions offer acceptances authorized by an Admissions Officer or Lead where the applicant or student has provided prior authorization and communicates required next steps.
- Supports Provincial Attestation Letter processes by reviewing international applicant documentation and information for accuracy and alignment with College and IRCC information and established procedures. Issues and reissues Provincial Attestation Letters for applicants who have received a Letter of Acceptance or Letter of Enrolment in support of the IRCC study permit application process.
- Verifies Letter of Acceptance and Letter of Enrolment information through the IRCC portal against applicant information in Banner, investigates discrepancies with appropriate internal stakeholders, and escalates records that cannot be verified. Monitors the IRCC dashboard for issues, concerns, trends, application volumes and processing timelines, escalating concerns in accordance with established procedures.
- Supports Protected Persons applications in collaboration with International Admissions and refers or escalates matters requiring additional review or decisions to the appropriate team or manager.
- Conducts applicant outreach and follow-up to support completion of admission requirements, offer acceptance and conversion using approved communication templates and established procedures. Assists applicants with admissions systems, self-service resources, documentation submission and other required admissions activities, and supports applicant conversion and recruitment events through administrative, logistical and in-person assistance.
- Provides routine administrative and operational support to Admissions, including document preparation, scanning, printing, photocopying, data entry and other assigned departmental activities.
- Represents Admissions in a professional and customer-focused manner and contributes to a positive and welcoming applicant experience throughout the admissions cycle. Performs other related duties in support of Domestic and International Admissions and provides cross-functional coverage during leaves, vacancies, peak periods or other circumstances requiring additional support. Qualifications/Experience
- Two-year diploma in Business, Education, Public Administration or a related field, or an equivalent combination of education,



training and experience.
- Minimum of two years of experience in post-secondary admissions, recruitment, enrolment services, student or applicant services, or a related post-secondary environment, including experience with records management, document preparation, filing and/or operational organization.
- Working knowledge of admissions policies, procedures, application processes and service standards, along with general knowledge of post-secondary programs, services and processes.
- Strong customer-service, interpersonal, and written and verbal English communication skills, with the ability to clearly and sensitively explain admissions requirements, procedures and next steps.
- Demonstrated ability to provide professional, respectful and student-centred service to applicants, students, staff, authorized agents and external stakeholders from diverse educational and cultural backgrounds.
- Experience working with a student information system, admissions information system or comparable database. Familiarity with Ellucian Banner is an asset.
- Proficiency with Microsoft Office applications, including Word, Outlook, Excel, Teams and PowerPoint, as well as email, database and internet-based platforms.
- Experience processing confidential records and documentation accurately, with an understanding of privacy, security and the appropriate handling of personal and sensitive information.
- Strong organizational, time-management, accuracy and attention-to-detail skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Ability to exercise tact, diplomacy, discretion and sound judgment when responding to sensitive applicant situations and when determining when guidance, referral or escalation is required.
- Ability to work independently and collaboratively across Admissions, Recruitment, academic areas and other College service areas while following established procedures.
- Familiarity with education-related credential evaluation, fraudulent-document detection and/or Ontario secondary and post-secondary education systems is preferred.
- Familiarity with standard office equipment, including photocopiers, scanners, printers and multifunction devices. Apply online: www.centennialcollege.ca/careers Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer. When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by Monday November 9, 2026 at 11:59 PM EST. Please quote Job ID J1126-0011. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted. We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).

📌 Admissions Assistant (Toronto)
🏢 Centennial College
📍 Toronto