Company Overview Anderson Therapy Services Inc (ATS) has been providing client-centred and innovative services for over 23 years. Our team provides assessment, treatment and consultative services in-clinic, in-school, at work, at home, in remote areas, and through our secure online videoconferencing platform. Role Description ATS is growing, and we’re looking for a full-time, in-office Clinic Receptionist to be the first point of contact for the children and families we support. Don’t let the title fool you: at our clinic, this role is all about the client experience. As the face of ATS, you’ll be the first person our children and families meet, and the reason they feel welcome every time they return. You’ll support client intake & scheduling and keep our front office running smoothly while working closely with our multidisciplinary team. If you are highly organized, tech-savvy, detail-oriented, work well on a team and passionate about supporting children and families, we encourage you to apply. . For additional information about ATS please visit our company website: Career Opportunities
- Anderson Therapy Services Qualifications *Required:
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- Minimum 3 years of experience in a client-facing or clinical/healthcare administrative role.
- Experience supporting a multidisciplinary team in healthcare, therapy, or community services.
- Strong organizational, multitasking, and time management skills.
- Excellent verbal and written communication skills.
- Strong customer service orientation and professionalism
- Knowledge of privacy legislation (PHIPA/PIPEDA) and confidentiality practices. *Assets:
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- Start as soon as possible.
- Familiarity with EMR systems (Jane, Connecteam, etc.).
- Knowledge of Indigenous Communities and ability to support culturally responsive care. Self-education is encouraged and ATS provides training opportunities.
- Possess the flexibility and time management skills necessary to prioritize an ever-changing caseload.
- Flexibility, problem solving skills, creativity,



and organizational/time management skills.
- Strong computer skills and familiarity with video conference software (e.g., Zoom), Canva and the Microsoft Office ecosystem (e.g., TEAMS, SharePoint, Outlook, Word, Excel, PowerPoint).

Key Responsibilities
- Support client intake processes, including initial inquiries, service matching, consent documentation, and onboarding
- Provide day-to-day administrative support to our team.
- Maintain organized electronic and physical filing systems in compliance with PHIPA/PIPEDA.
- Serve as a primary point of contact for incoming calls, emails, and visitors.
- Track office supplies and support day-to-day reception and front office operations.
- Liaise with the finance team, funders, and families regarding invoicing, authorizations, and required documentation.
- Support general office administration tasks.
- Respond to inquiries professionally and direct requests appropriately.
- Support internal and external communications while maintaining confidentiality.
- Optimize front-office workflows to support efficiency, consistency, and professionalism.
- Identify and implement process improvement opportunities that enhance team effectiveness and client experience.
- Maintain a safe, organized, and welcoming clinic environment reflective of ATS’s standard of care. Working Conditions
- Primarily office-based work involving prolonged periods of sitting, computer use, and telephone communication.
- Frequent walking within the clinic to support front office operations, client flow, and room coordination.
- Office hours are 8:25 am to 7:05pm.



Shifts are scheduled in advance, with total weekly work hours staying consistent at 40 hrs[FO1] .
- Occasional lifting and carrying of office supplies, equipment, or files.
- Ability to balance multiple priorities.
- Visual and auditory acuity required for computer-based work, scheduling systems, and client communication

Job Type
Full-time (40 hrs/week) Rate of Pay: When determining rate of pay for external hires, a candidate’s past related experience will be taken into consideration along with where others with similar experience currently fall within the pay range. Starting Pay: CA$ 20
- CA$22 per hour

Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- Employee Assistance Program.
- RRSP match Anderson Therapy Services is an equal chance employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve. Anderson Therapy Services is committed to developing inclusive, barrier-free selection processes and work environments. If you are contacted regarding this opportunity, please let us know if you require any accommodation measures to ensure a fair and equitable assessment. *ATS acknowledges that the land at 6 Hatt St. was first inhabited by the Haudenosonee, Attiwonderonk (Neutral) and Anishnabewaki peoples. We honour the sacred land we are on, and its caretakers who provided stewardship over this land for generations. We acknowledge these enduring and resilient people, their elders past and present, as well as generations to come.
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Job Type
s: Full-time, Fixed term contract Pay: $20.00-$22.00 per hour Ability to commute/relocate:
- Dundas, ON: reliably commute or plan to relocate before starting work (required)

Experience:
- Front desk: 2 years (preferred)
- Office Administration: 2 years (preferred) Work

Location:
In person

📌 Clinic Receptionist (Dundas)
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