Overview The Endpoint Management Specialist is a hands‑on technical role responsible for the engineering, administration, support, and continuous improvement of endpoint management services across De Havilland Aircraft of Canada Limited (DHC) and its affiliated businesses. The role ensures Windows and mobile endpoints are secure, compliant, reliable, and ready for end users throughout their lifecycle. Reporting to the Team Lead, Endpoint Management, the Specialist applies established standards, independently leads complex technical work, and recommends improvements to endpoint platforms and practices. Material risks, architecture decisions, and priority conflicts are escalated to the Team Lead. This position has no direct people‑management responsibility, but it provides technical mentorship, advanced escalation support, and practical leadership across endpoint initiatives. Core Responsibilities Endpoint Engineering and Administration
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- Administer, configure, and optimize endpoint management platforms including Microsoft Intune, Microsoft 365, Entra ID, Active Directory, Microsoft Defender for Endpoint, PDQ, ConnectWise, and related tools.
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- Build, test, deploy, and maintain Windows endpoint configurations, Autopilot provisioning, device compliance policies, security baselines, application packages, operating system updates, deployment rings, and configuration profiles. Endpoint Lifecycle and Security
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- Support the complete endpoint lifecycle, including provisioning, refresh, deployment, recovery, retirement, and secure disposal of corporate devices.
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- Implement and maintain endpoint security controls in partnership with Cybersecurity, including encryption, endpoint protection, least privilege, patching, vulnerability remediation, and compliance reporting.
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- Standardize and automate endpoint builds,



provisioning, application deployment, patching, reporting, compliance remediation, and operational workflows using PowerShell, Microsoft Graph, and related capabilities. Operational Support and Escalation
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- Act as the senior technical escalation point for complex endpoint issues, working with the IT Service Center, Infrastructure, Cybersecurity, and application teams to restore service, determine root cause, and prevent recurrence.
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- Perform root cause analysis for recurring endpoint incidents and implement sustainable corrective actions through appropriate incident, problem, and change management processes.
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- Monitor endpoint health, patch status, policy compliance, deployment success, and platform performance; investigate exceptions, coordinate timely remediation, and identify recurring trends requiring permanent correction. Technical Leadership and Standards
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- Develop and maintain endpoint engineering standards, implementation patterns, and technical procedures within the direction established by the Team Lead.
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- Evaluate current endpoint capabilities and recommend practical improvements, implementation approaches, risks, and support requirements.
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- Perform technical reviews of significant endpoint changes to confirm testing, rollback, security, and operational support requirements are addressed. Documentation and Knowledge Management
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- Create, maintain,



and regularly review technical documentation for endpoint platforms, configurations, applications, security controls, deployment processes, integrations, and operational procedures.
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- Develop clear standard operating procedures, troubleshooting guides, support runbooks, knowledge articles, and implementation records that enable consistent support and effective knowledge transfer.
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- Ensure documentation is accurate, current, accessible, and updated as part of changes, projects, incident resolution, and service transition activities. Project Delivery and Business Support
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- Lead the technical delivery of assigned endpoint initiatives such as device refreshes, platform enhancements, application deployments, operating system upgrades, security improvements, and tooling modernization, including planning, testing, implementation, documentation, and transition to support.
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- Lead assigned endpoint work for acquisitions, site integrations, and business transitions by assessing current environments, documenting gaps, applying DHC standards, and executing migration and remediation activities.
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- Work directly with technical and non-technical stakeholders to translate requirements into supportable endpoint solutions and communicate impacts clearly. Service Management and Collaboration
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- Work within DHC IT service management practices, including incident, request, problem, change, asset, and knowledge management.
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- Support vendor coordination, licensing, asset inventory accuracy, and procurement activities related to endpoint hardware, software, and services.
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- Provide practical coaching and technical mentorship to Endpoint Management and IT Service Center resources, and improve support readiness through documentation, kn

📌 Endpoint Management Specialist (Calgary)
🏢 Westerkirk Capital
📍 Calgary