Customer Success Manager at Salesforce combines Sales Cloud expertise with strategic consulting for high-value Signature Success Plan customers. This office-versatile role requires at least three days onsite weekly. You will serve as a trusted advisor and single point of accountability throughout the Signature lifecycle. The role aligns business value with technical goals while supporting adoption, renewal, and expansion. Salesforce seeks professionals experienced in customer success, SaaS platforms, and relevant industries. Key Responsibilities:





Oversee Signature deliverables and the overall customer experience Align business and technical stakeholders with Signature outcomes Conduct enablement sessions on sales and service processes Track Sales Cloud and Service Cloud adoption metrics Monitor technical health, risks, incidents, and release recommendations Requirements:

Three-plus years of relevant industry or customer success experience Three to four years supporting Sales Cloud and Service Cloud customers Strong consulting, communication, facilitation, and objection-handling skills Understanding of sales, service, and platform automation processes Ability to influence executive stakeholders and translate technical concepts Apply Salesforce customer success, consulting, and Sales Cloud expertise to guide Signature customers toward measurable platform value.

📌 Salesforce Customer Success Manager (Vancouver)
🏢 Salesforce
📍 Vancouver