Drive SMB growth and retention as a Toronto-based Account Manager at Rippling, guiding customers through HR, IT, and Finance solutions. Work in-office at least three days weekly under current policy. You will own a customer book and serve as its primary relationship owner. This role focuses on adoption, retention, revenue growth, and long-term commitments across Rippling’s back-office products. You will consult on workforce needs, manage renewals, and build commercial relationships through structured sales processes. Key Responsibilities:

Engage customers during go-live, renewals, and business reviews Consult on HR, IT, Finance, and global workforce needs Build pipelines for cross-sales, upgrades,



and contract renewals Negotiate procurement and coordinate contract execution Partner with product, support, and operations teams Requirements:

Three-plus years of SaaS account management, sales, or customer success Consistent quota achievement through product sales and upgrades Consultative discovery, demonstrations, and structured sales process experience Success building long-term commercial relationships Highly organized, self-motivated, and detail-oriented approach Bring SaaS account management, consultative selling, and retention expertise to grow Rippling’s SMB customer relationships in Toronto.

📌 SMB Account Manager Growth Retention (Toronto)
🏢 Rippling (Netherlands)
📍 Toronto