Design conversational AI and contact centre solutions onsite at 222 Jarvis St as a Senior Artificial Intelligence Architect/Designer. Apply enterprise architecture expertise to customer experience modernization. This 11-month contract supports Ontario Public Service contact centre modernization initiatives. The senior role combines AI strategy, solution architecture, software delivery, and conversational design. You will develop AI and Conversational AI solutions aligned with business requirements, enterprise standards, security, accessibility, best practices, and cost models. Key Responsibilities:

Develop organizational Artificial Intelligence strategy and architectures Design conceptual, logical,



and physical AI architectures Architect and implement Conversational AI solutions Support Ontario Public Service contact centre modernization Evolve solutions according to business and enterprise requirements Requirements:

10+ years in enterprise architecture, solution design, and software delivery 4+ years designing enterprise AI and Machine Learning solutions 4+ years designing conversational AI, virtual assistants, or chatbots Experience with AI-enabled contact centre solutions and conversation design Experience integrating AI with Amazon Connect, Genesys Cloud, or equivalent Bring senior AI architecture, conversational design, and contact centre integration expertise to Ontario Public Service modernization initiatives.

📌 Senior Conversational AI Architect (Toronto)
🏢 Source Code
📍 Toronto