Turn customer feedback into actionable intelligence as a CX Analytics and Insights Analyst with Agilent Technologies in Mississauga, Ontario, or remotely across Canada. This full-time analyst supports customer experience measurement, reporting, dashboarding, and analytics. You will connect customer perceptions, operational performance, and business outcomes using Qualtrics, CRM, survey, and operational data. The work informs customer-centric decisions across Agilent. Key Responsibilities:
and customer opportunities Manage ACX and website feedback survey projects Integrate customer experience data with CRM and operational data Translate business questions into actionable recommendations Requirements:
Bachelor's degree or equivalent professional experience Five or more years in analytics or customer insights Expertise in survey research, segmentation, and predictive modeling Experience with Qualtrics programs, reporting, and dashboards Solid communication, presentation, and stakeholder management skills Apply your Qualtrics, survey analytics, and customer intelligence expertise to strengthen data-driven decisions at Agilent Technologies.