Contact Center AI Platform-Tech Lead.Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family ...

CA$60,000.00–CA$70,000.00 yearly

Our state-of-the-art contact center is the heartbeat of.Join one of the country’s fastest-growing companies and be part of something extraordinary.At goeasy, our people and culture are at the heart...

Part-time

We have 1 child (1 boy, 0 years old).Feel free to contact me so we can make an appointment.

CA$43,000.00–CA$45,000.00 yearly

Permanent, Full-time

Full-time

CA$70,000.00–CA$85,000.00 yearly

Full-time

Full-time

CA$35.00 hourly

Temporary, Permanent, Full-time

CA$174,688.00–CA$262,032.00 yearly

Remote

Full-time

Full-time

CA$99,100.00–CA$132,100.00 yearly

CA$17.95 hourly

Remote

Permanent, Full-time

The cities near Oakville, ON that boast the highest number of contact tracing jobs are: Toronto Mississauga North York Hamilton Vaughan Guelph Markham Scarborough Etobicoke Old toronto

The 10 cities near Oakville, ON that have the most job openings are: Toronto Mississauga North York Hamilton Brampton Vaughan Burlington St. Catharines Cambridge Guelph

The 10 most popular job searches in Oakville, ON are: city hospital work from home summer amazon warehouse daycare student customer service canada post

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people,



so we embrace and encourage a culture that’s cooperative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity The Contact Center AI (CCAI) Platform Technical Lead is a senior hands‑on technology leader responsible for defining the strategy, architecture, and delivery of AI‑powered customer experience solutions across Definity’s contact centre ecosystem. This role provides technical leadership and oversight for a multidisciplinary team developing scalable, secure, and resilient AI solutions that support key business areas, including Sonnet, National Broker Service, Claims, Commercial Insurance, and Petline. Working closely with business stakeholders, architects, engineers, and vendors, the Technical Lead ensures platform capabilities align with business objectives while driving innovation through generative AI, automation, analytics, and conversational technologies. Building on Definity’s industry‑leading success in Contact Center AI and its adoption of Google’s Gemini Enterprise for Customer Experience (GECX), this role will evaluate emerging technologies, lead proof‑of‑concept initiatives,



and help shape the future of customer, broker, and employee engagement through cloud‑native, omnichannel AI solutions.

This is an exciting opportunity to lead one of Definity's most strategic AI platforms and help shape the next generation of customer experience through the power of generative AI and intelligent automation.

What to Expect

Lead the design, implementation, and support of AI‑powered voice, chat, and digital contact center solutions.

Architect and integrate Generative AI capabilities to drive automation, operational efficiency, and enhanced customer experiences.

Develop technical designs, documentation, and enterprise‑grade SaaS/CCaaS solutions, including routing, scripting, recording, and CRM integrations.

Serve as the technical lead, translating business requirements into scalable, secure, and resilient solutions.

Partner with AI, data engineering, and cross‑functional teams to deliver real‑time integrations and event‑driven architectures.

Drive innovation through proof‑of‑concept initiatives, technology evaluations, and continuous improvement of the Contact Center AI platform.

Provide technical leadership, mentorship, and subject matter expertise while promoting engineering best practices across teams.

Lead the end‑to‑end delivery of complex contact center initiatives, including troubleshooting, root cause analysis, and operational excellence.

What you Bring

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.

7+ years of experience designing and delivering enterprise‑scale customer experience, digital engagement, or contact cent

📌 Senior Java Developer Solution Architect (Mississauga)
🏢 08763 Citi Canada Technology Services ULC
📍 Mississauga