At ATB, shape Salesforce Retail CRM through requirements gathering and backlog prioritization while bridging business operations, design, and technology. As a Senior Functional Analyst, you will sustain and evolve Salesforce for operational efficiency and business value. Deep Sales and Service Cloud knowledge supports success in this position. You will work within Scrum, manage enhancement intake, and execute transformational roadmaps when needed. Key Responsibilities:
Translate business needs into specifications, stories, criteria, and workflow logic Prioritize backlog execution with Functional Analysts and developers Triage incidents, support requests, and production defects Collaborate on UAT strategies, scenarios,
and defect verification Define Salesforce fields, workflows, and integration touchpoints Requirements:
Five or more years working with Salesforce functionally Salesforce Financial Services Cloud experience and data model knowledge Agile Scrum experience with milestone-driven delivery schedules Robust documentation skills for business and technical audiences Experience prioritizing defects, support, and enhancements Apply Salesforce functional analysis, Scrum delivery, and backlog expertise to support ATB’s Retail CRM evolution.