Shape Air Canada’s frontline service performance with leadership, employee coaching, and robust communication in a customer-focused environment. This Operations Manager leads Sales and Customer Service agents by developing potential and reinforcing service standards. You will motivate employees, provide constructive feedback, and explain policies, decisions, and change. The position also supports office activities, workforce planning, and labor relations. Key Responsibilities:

Recognize achievements and provide constructive employee feedback Communicate guidelines and explain policy decisions Support new products and services launches Coordinate safety, operations, and service processes Collaborate on attendance and workforce planning issues Requirements:

Demonstrated leadership and employee development experience Excellent communication and influencing skills Conflict management and trust-building abilities Knowledge of labor relations, an asset Experience managing a unionized workforce, an asset Use feedback, communication, and collaborative leadership to strengthen employee performance and customer service at Air Canada.

📌 Air Canada Frontline Leadership Manager (Dorval)
🏢 Air Canada
📍 Dorval