Support Genesys Cloud CX reliability with Terraform, Kubernetes, and telephony failover expertise in an enterprise contact centre workplace. Insight Global seeks a Site Reliability Engineer for reliability, resiliency, and production operations. The role covers networking, deployment automation, cloud environments, containers, configuration and secrets management, and chaos engineering. Experience with Genesys Cloud CX architecture supports migration work across teams. Key Responsibilities:

Design high availability and disaster recovery patterns Test telephony and contact centre dependency failover Automate infrastructure and deployments through CI/CD Run fault-injection and chaos engineering experiments Support migration activities across collaborating teams Requirements:

Five-plus years in SRE, platform, or production operations Experience with Terraform, Jenkins, GitHub Actions, or Azure DevOps Python or Bash scripting experience Genesys Cloud CX architecture and automation knowledge AWS or Azure cloud experience Apply Site Reliability Engineer expertise across Genesys Cloud CX, resilient infrastructure, automation, networking, and production operations.

📌 Site Reliability Engineer Genesys Cloud (Toronto)
🏢 Insight Global
📍 Toronto