Turn customer feedback into actionable intelligence as a Customer Experience Intelligence Analyst with strong Qualtrics and analytics expertise. This full-time position offers remote work options. Agilent Technologies seeks an analyst to support CX measurement, reporting, dashboarding, and analytics. You will connect customer perceptions, operational performance, and business outcomes using survey, CRM, ERP, operational, and business datasets. The work supports customer-centric action and business decision-making. Key Responsibilities:
Develop dashboards, scorecards, and reporting solutions Ensure customer data accuracy, integrity, and governance Analyze trends, drivers, risks, and opportunities Manage ACX and ad hoc website surveys Translate business questions into actionable recommendations Requirements:
Bachelor's degree or equivalent professional experience Five or more years in analytics or customer insights Expertise in survey research and predictive modeling Experience with Qualtrics programs, reporting, and dashboards Robust communication and stakeholder management skills Use Qualtrics, customer intelligence, and analytical problem-solving to strengthen experience measurement and decisions at Agilent Technologies.