Support Scotiabank clients in Montreal through bilingual service, accurate information collection, and coordinated commercial banking account support. French and English are required.
This Client Service Specialist serves as a primary client contact while supporting Relationship Managers. The position handles inquiries, manages expectations, and coordinates ongoing banking needs across Commercial Banking Distribution. Your work helps deliver service standards while meeting compliance, operational, and regulatory obligations.
Key Responsibilities:
- Provide responsive resolution for client questions and challenges
- Deliver quality experiences while adhering to service level agreements
- Collect information needed to assess client risk profiles
- Support clients during initial and ongoing account usage
- Maintain effective operational and compliance controls
Requirements:
- Degree or equivalent professional experience
- One to three years of relevant financial services experience
- Excellent oral and written French and English communication
- Solid accuracy, customer focus, and results focus
- Ability to prioritize concurrent requests and manage time
Bring bilingual communication, client focus, and organized service coordination to Scotiabank’s Commercial Banking team in Montreal.