Deliver exceptional customer service at BMO through personal banking advice, transactions, and digital banking guidance. Work across branch channels as market needs require.

As a Customer Service Representative in Retail Banking Sales & Service, you will identify customer needs and recommend appropriate financial solutions. You will handle inquiries, support banking services, and refer customers to BMO colleagues when specialized help is needed. This role emphasizes personal banking and credit card conversations.

Key Responsibilities:

- Welcome customers and complete banking transactions seamlessly
- Identify needs and initiate referrals to BMO colleagues
- Explain digital and self serve banking options
- Review profiles and discuss everyday banking plans
- Escalate complex situations to managers as required

Requirements:

- No prior experience necessary
- Post secondary degree or related certification desirable
- Robust interpersonal, listening, and problem solving skills
- Basic verbal and written communication skills
- Confidence using digital tools and applications

Support BMO customers with personal banking knowledge, thoughtful guidance, accurate transactions, and responsive service across channels.

📌 BMO Personal Banking Representative (North Vancouver)
🏢 Bank N.a.
📍 North Vancouver