Shape B2B SaaS product strategy through qualitative and quantitative UX research while leading a research team in Canada.

As Manager of UX Research, you will connect user needs, behaviors, and experiences with product decisions. You will guide research across a complex, data-rich enterprise platform. Your work will combine interviews, usability testing, surveys, analytics, and UX metrics to improve usability.

Key Responsibilities:

- Plan interviews, field studies, usability tests, and diary studies
- Design surveys, experiments, and behavioral analyses
- Combine findings with FullStory, Pendo, and Amplitude analytics
- Manage and mentor a UX researcher
- Translate insights into roadmap and product recommendations

Requirements:

- At least eight years in UX or design research
- At least three years managing people
- Experience leading research teams of approximately one to five
- Enterprise SaaS experience supporting complex B2B products
- Bachelor's degree required; advanced degree preferred

Bring rigorous research, people leadership, analytics, and storytelling to influence strategy across a complex B2B SaaS platform.

📌 UX Research ManagerB SaaS (Canada)
🏢 Jobgether
📍 Canada