Investigate complex customer issues with APIs, SQL, logs, and dashboards in a hybrid Customer Engineering role based in Mississauga, Ontario.

As a Customer Reliability Engineer at ZenduIT and GoFleet, you will diagnose problems across vehicles, IoT devices, networks, SaaS platforms, APIs, and data. You will turn vague reports into testable questions, prove root causes, and support permanent fixes. The role also contributes to GoZen Intelligence, an AI-powered fleet intelligence platform.

Key Responsibilities:

- Transform customer reports into specific technical questions
- Investigate logs, APIs, dashboards, SQL queries, and event history
- Reproduce failures and prove technical root causes
- Communicate findings, uncertainties, and update timelines




- Build diagnostic queries, scripts, runbooks, and knowledge articles

Requirements:

- Three or more years in technical support or related work
- Experience diagnosing problems with unclear causes
- Knowledge of REST APIs, SQL, networking, SaaS, or scripting
- Comfort with Postman, query tools, and spreadsheets
- Transparent communication with technical and non-technical people

Apply customer engineering, root-cause analysis, and verified AI investigation skills across GoFleet fleet technology.

📌 Customer Reliability Engineer (Mississauga)
🏢 GoFleet
📍 Mississauga