Support Toronto Hydro customers through energy management programs, account coordination, and analytical reporting in a hybrid Ontario-based position. Build relationships while advancing customer and business objectives.

As a Customer Energy Management Associate, you will manage assigned accounts and support customer initiatives across commercial, institutional, municipal, multi-residential, and residential portfolios. The work combines relationship management, program delivery, project coordination, stakeholder engagement, and performance analysis. Reporting to the Manager, Customer Energy Management, you will help deliver consistent customer experiences.

Key Responsibilities:

- Manage customer accounts and routine support inquiries
- Guide customers toward Toronto Hydro programs and incentives
- Coordinate engagement activities,



milestones, and action plans
- Analyze portfolio data and identify customer insights
- Maintain accurate records, reports, and program documentation

Requirements:

- Undergraduate degree in a related discipline
- Minimum three years of relevant skilled experience
- Customer relationship and stakeholder engagement skills
- Strong analytical, organizational, and communication abilities
- Microsoft Office proficiency, especially Excel and PowerPoint

Apply customer relationship management, program coordination, and data analysis skills to support Toronto Hydro’s energy initiatives.

📌 Customer Energy Management Specialist (Toronto)
🏢 Toronto Hydro
📍 Toronto