Manage recurring agency clients remotely for Blacksmith Agency, using retention expertise and clear communication with senior stakeholders. Grow established accounts across the USA or Canada.

As an Account Manager, you own client relationships, renewals, early warnings, and expansion opportunities. You will coordinate with strategists and the delivery team so clients hear one explicit voice. The role includes a seven-figure annual quota across retention and upsells.

Key Responsibilities:

- Own retention across an established client book
- Manage relationships, renewals, and account warning signals
- Find and sell additional projects within client accounts
- Carry a seven-figure annual retention and upsell quota




- Coordinate strategists and delivery teams for consistent communication

Requirements:

- Agency account management experience in marketing, digital, creative, or advertising
- Proven client retention and additional-work sales record
- Numbers available to explain account performance results
- Comfort carrying a quota
- Clear, calm communication with senior client stakeholders

Bring agency account management, retention, upselling, and stakeholder communication expertise to Blacksmith Agency’s remote client portfolio.

📌 Digital Agency Account Manager (Toronto)
🏢 Blacksmith Agency
📍 Toronto