Follow us on LinkedInPosting Reason:Replacement of a regular positionJob Type:EmployeeAnticipated Duration in Months (for contracts and temporary assignments):11Job Family:IT Support# of Open Positions:1Faculty/Service
- Department:IT Service Management, Deskside SupportCampus:Main CampusUnion Affiliation:UOITPDate Posted (YYYY/MM/DD):2026/10/26Applications must be received BEFORE (YYYY/MM/DD):2026/11/05Hours per week:35Salary Grade:UOITP Grade 09Salary Range:$73,790.00
- $91,744.00About Information Technology:Information Technology is a dynamic and collaborative setting. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength is the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome.
In a nutshell: working here is challenging and rewarding. It will bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all these minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.
Position PurposeProvide advice and technical support services to end users in a designated Faculty or Service in areas related to infrastructure, hardware, software, peripherals and other IT equipment. Provide these services in an effective and efficient manner that meets or exceeds established customer service standards.



Offer recommendations about future planning and development of resources.
In this role, your responsibilities will include:Diagnostic and repair services: Troubleshoot, repair and implement corrective actions to resolve IT user technical issues in a timely manner. Provide diagnostic and repair services to end users for hardware, software, infrastructure, peripherals and other equipment such as mobile devices, distance education tools, audiovisual and scientific equipment as required. May be required to provide support for the computing lab.
Monitoring and maintenance: Ensure consistent connectivity and accessibility by monitoring and maintaining hardware, software and peripherals to ensure acceptable service levels. Promote established University and Faculty/Service standards to ensure consistency of data security and integrity throughout the organization.
Technical installation services: Provide a wide range of technical installation services to internal clients for hardware services including computers, networks, and for other IT equipment such as network adaptors to ensure an efficient response to the user’s technology needs.
Software installation and upgrade services: Install, test and upgrade software to ensure it is current, registered and efficiently deployed for the client. Play a key role in deployment of large faculty projects. May be required to assist or plan completely the phase out deployment of these projects.




What you will bring:College diploma in a related field or an equivalent combination of education and experience3 years of experience in a technical support roleKnowledge of University hardware, software, peripherals and security guidelines and standardsKnowledge of networking protocols and technologies to configure and troubleshoot connectivity issuesKnowledge of office automation software to support and guide users in their workKnowledge of mobile devices, distance education tools, audiovisual and scientific equipmentKnowledge of established IT policies and procedures of the University in areas such as procurement and asset management and maintenanceExperience with operating systems to install, diagnose and repair issues; ability to support large user groupsExperience in the implementation of system upgradesExperience working in a customer service environmentAbility to communicate technical knowledge and information to a nontechnical audienceAnalytical skills to diagnose and repair software, hardware and peripherals issuesAbility to proactively keep abreast of new emerging technologiesAbility to prioritize own workBilingualism
- French and English (spoken and written)Key Competencies at uOttawa:Here are the required competencies for all or our employees at uOttawa:Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others

📌 Senior Technician, IT Support (Ottawa)
🏢 uOttawa | Carrières - Careers
📍 Ottawa