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Reporting to the Director, Acquisitions & Integrations, the Manager, Post-Acquisition Operations, is responsible for managing the daily operational processes of acquired businesses through the post-close and integration hypercare period focusing on the HearingLife operating model. They are accountable for providing leadership, training and coaching to the acquired team to execute all company strategies effectively and be role models of our mission statement – “Helping more people hear better”.

SUCCESS CRITERIA To be successful in this role, the Manager, Post-Acquisition Operations will demonstrate expertise in the following key areas:

Acquisition, Integrations, and Operations Management: Successfully lead and manage the acquired clinic through the post-close and integration period with a focus on transition and adoption of HearingLife policies and procedures (25%)

Sales Leadership: Drive revenue growth and achieve sales targets through effective sales strategies and team leadership (25%)

Team Development: Build and develop a high-performing team, foster a positive and inclusive work environment, and provide ongoing coaching and mentorship to team members(40%)

Client Focus: Ensure exceptional client service and satisfaction throughout the acquisition and integration process (10%)

KEY RESPONSIBILITIES Management

Working with the Acquisitions and Integrations Team, review information obtained through due diligence to identify operational differences to be addressed in the integration process and hyper care phase of acquisition





Provide hyper care to newly acquired clinic staff and ensure they are supported in all clinic operational aspects and act as a primary point of care and support

Build solid relationships with acquired owners, employees, and stakeholders, fostering a sense of value, acceptance and belonging

Participate in implementation comprehensive integration plans, focusing on staffing, operations and financial transitions

Drive clinic sales performance by optimizing schedules, analyzing key performance indicators (KPIs), and identifying areas for improvement

Conduct regular clinic visits to provide coaching, address challenges, and ensure operational effectiveness

Develop and execute client outreach programs to increase clinic traffic and build strong relationships with affinity partners

Oversee inventory management processes to maintain accurate and timely records

People Management & Development

Lead, mentor, and develop a high-performing team through coaching, performance reviews, and ongoing training

Recruit, interview, and hire top talent to support business growth

Develop and implement employee onboarding plans to ensure a smooth and successful transition for new hires

Foster a positive and inclusive work environment that promotes employee engagement and motivation

Manage employee performance, address concerns, and ensure compliance with all relevant HR policies

Manage employee time cards, time off, and other ADP functions





Client Experience

Champion a strong client-centric culture within the region

Ensure all clinics deliver exceptional customer service experiences that exceed client expectations

Serve as a product ambassador, ensuring all clinic teams have the knowledge and skills to effectively communicate product information to clients

REQUIREMENTS, EXPERIENCE & CONSIDERATIONS

Ability to Travel 20-30% depending on the needs of the business, and work within cross Canada time zones

University/College Degree in a relevant field

Minimum 7 years in the hearing healthcare industry

Experience working as a registered and licensed hearing healthcare dispenser

5+ years’ experience leading dispersed teams in multiple clinical locations required

In depth knowledge of mergers and acquisition processes and best practices (acquisition experience required/mandatory, project management and integration experience a strong asset)

Accounting and/or bookkeeping experience including experience with Sage and/or Quickbooks a strong asset

Excellent communication and interpersonal skills, including the ability to coach and mentor staff

Proven leadership skills with the ability to motivate, guide, and resolve conflicts within the team

Strong analytical skills with the ability to analyze data and make informed business decisions

Proficiency in Asana, Microsoft Excel, Teams, PowerPoint, & other MS suite of applications

Excellent organizational and time management skills with a focus on meeting deadlines

Passionate, committed, results-oriented, and a strong work ethic

REQUIRED BEHAVIOURS: The incumb

📌 Manager, Post-Acquisition Operations (Winnipeg)
🏢 Demant
📍 Winnipeg