Drive Splunk Cloud and Enterprise adoption as a Customer Success Specialist working remotely anywhere in Western Canada. Splunk, a Cisco company, supports enterprise organizations through progressive adoption across cybersecurity, observability, and IT operations platforms. In this specialist role, you will create and drive technical adoption plans, maximize Splunk technology utilization, and help customers operate their platforms efficiently. Your work includes planning, product support, advisory services, and critical issue handling. Key Responsibilities:
Create and drive technical adoption plans aligned with customer goals Integrate adoption plans with account strategies and lifecycle motions Assess cloud overages and recommend workload optimization services Review service levels, usage metrics, and performance in QBRs Recommend upgrades, add-ons, and current feature awareness Requirements:
Three or more years in technical support, services, or engineering Two or more years managing customer relationships and commercial accounts Strong written and verbal communication skills Ability to explain technical concepts to senior leaders Occasional travel may be required Use technical adoption planning, cloud optimization, and customer communication to maximize enterprise value from Splunk investments.