Drive operational excellence across Retail Products through portfolio management, business planning, and executive decision support at Manulife Bank. This individual contributor supports the Vice President and leadership team across Retail Products, Data & Analytics, and Pricing & Yield Management. The role coordinates strategic priorities, business-as-usual commitments, performance routines, governance, communications, and special projects. It integrates planning, execution, reporting, and cross-functional connectivity across Manulife Bank.

Key Responsibilities

Lead annual strategy and business planning with integrated roadmaps Coordinate quarterly, monthly, and weekly leadership operating rhythms Manage priorities, dependencies, risks, decisions, and escalations Coordinate budgets, expenses, investments, vendors,



and portfolio scorecards Translate performance insights into leadership actions and decisions

Requirements:

Experience coordinating strategic and operational portfolios Ability to support executive decision-making with explicit analysis Strong cross-functional relationship management across Manulife Bank Sound judgment handling sensitive business matters Ability to integrate planning, governance, and communications Bring disciplined portfolio coordination, performance management, and executive enablement to Manulife Bank’s Retail Products leadership team.

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📌 Retail Products Business Operations Manager (Canada)
🏢 Manulife/John Hancock
📍 Canada