After launch, the people using our tools write to us when something looks off: an answer without a source, a permission that blocks the wrong person, an integration that skipped a record. The Customer Support Representative answers them and gets the right fix moving. Remote, anywhere in Canada, full-time. You will
• Handle support tickets and calls from client staff
• Check run logs and source documents to see what happened
• Fix access and permission requests
• Write bugs up for the developers with steps and screenshots
• Update help articles
• Tell the client when it's fixed You have
• A year of customer support, help desk or call center work
• A ticketing tool such as Zendesk, Freshdesk or Intercom Also valuable: supporting software products,



basic knowledge of APIs or SQL. What's included
• Extended health and dental coverage from your first month
• RRSP matching
• Three weeks of vacation plus statutory holidays and sick days
• A yearly budget for learning and certifications
• Laptop and home office setup Minutehouse builds AI applications, system integrations and internal tools for businesses, and supports them after launch. The firm is based in Indianapolis, Indiana, and a person always decides what our AI features send. Minutehouse is an equal opportunity employer.

📌 Customer Support Representative (Montreal)
🏢 Minutehouse
📍 Montreal