responsibilities:
• Provide technical support in debugging and resolving hardware issues in cellular and non-cellular wireless communication modules.
• Conduct customer design reviews for 2G, 3G, LTE, and LTE-A modules.
• At least able to handle technical support issues for one product category (cellular/WIFI/GNSS/antenna) of the company.
• Perform Power Supply, Analog and Digital Signal measurement & troubleshooting tasks.
• Assist with resolving complex case tasks (e.g., interface performance and certification issues) with team support.
• Document issues and solutions in detailed reports.
• Collaborate with cross-functional teams to resolve customer issues.
• At least able to handle customer issues from 1-3 country within the region.
• handling single tasks independently with basic professional competences
• Provide in office technical support to customers.
• Other tasks as required by the chain of reporting and business needs. Required
qualifications:
• Minimum high school degree, preferred Bachelor’s degree in computer engineering, Electrical Engineering, Computer Science, or a related field.
• 1 year of experience in similar roles.
• Knowledge of hardware concepts (e.g., CPU, MEMORY, PMU), interfaces, and basic problem-solving methods.
• Understanding of interfaces (e.g., I2C, SPI, UART).
• Proficient in using test equipment for troubleshooting.
• Experience using basic test instruments (e.g., Power Supply, Multimeters, Oscilloscope).
• Fluent in English.