Data Retention Analyst

Location:
Remote

Experience:
7–12 Years

Job Type
Contract (Sub-con) Openings: 1

Job Description
We are looking for an experienced Data Retention Analyst to analyze subscriber behavior, churn, renewal trends, and lifecycle performance. The ideal candidate will have strong analytical skills, hands-on dimensional data modeling experience, and the ability to deliver actionable insights that improve customer retention and business performance. Responsibilities
• Analyze subscriber behavior, churn risks, renewal patterns, and lifecycle performance.
• Identify behavioral trends, conversion opportunities, and customer journey pain points.
• Evaluate retention campaigns and A/B test results, recommending improvements.
• Develop data-driven insights, dashboards, and reports for business stakeholders.
• Collaborate with Data Engineering to automate reporting and reduce manual effort.
• Support annual and quarterly retention planning, forecasting, and performance tracking.
• Prepare executive-ready reports, visualizations,



and analytical summaries.
• Apply dimensional data modeling techniques to improve data organization and reporting.
• Work closely with Retention, Engagement, Finance, Product, and Analytics teams.
• Ensure accuracy, consistency, and timely delivery of analytical reports. Required Skills
• Strong experience in Dimensional Data Modeling.
• Hands-on SQL and data analysis.
• Experience with subscriber/customer retention, churn, renewal, or lifecycle analytics.
• Robust analytical and problem-solving skills.
• Experience with reporting, dashboards, and business performance analysis. Good to Have
• Business Intelligence tools such as Power BI, Tableau, or Looker.
• Python, Excel, and reporting automation.
• Experience with retention campaigns and A/B testing.
• Forecasting and performance planning.
• Experience presenting insights to business stakeholders and leadership.

📌 Data Retention Analyst (Canada)
🏢 Enterprise Solutions
📍 Canada