Position Summary The electronic engineer is a core interface for customer hardware support from the R&D; team. This role independently performs customer design reviews, customer issue debugging, and customer technical consultation, and is able to provide in office support at customer locations. The role also undertakes part of PCBA/ODM project development.

Key Responsibilities
Common Task
· At least able to handle technical support issues for 1 product categories (cellular/WIFI/GNSS/antenna) of the company.
· Capable of handling customer issues and providing technical support for 1-3 countries within a region (NA).
· Provide on-site technical support to customers. Customer Support Customer Design Review
· Independently review customer schematics and PCB layouts and issue formal Customer Hardware Design Review Reports.
· Provide executable corrective actions for high-risk items and drive closure with customers.
· Coordinate with internal RF for joint reviews.
· Support customer design-in, technical workshops, and training. Customer Issue Debug
· Handle common issues: no boot, power drop, reset abnormality, USB enumeration failure, communication errors, SIM not detected, audio noise, EMC failure, overheating, etc.
· Produce root cause analysis, temporary measures, long-term measures,



and analysis/FA reports.
· Coordinate internal resources and drive issue closure. Customer Technical Consultation
· Act as the main customer hardware technical interface and independently answer complex questions.
· Support customer training, reference design explanation, and hardware design guideline communication.
· Identify customer requirements and convert them into internal requirements or assessment tasks. PCBA/ODM Project Development
· Participate schematic design, PCB layout review, BOM, and test plans.
· Debug prototypes and support pilot production and mass production introduction.
· Collaborate with project, software, RF, test, and quality teams to ensure hardware delivery. Qualifications
· Bachelor’s degree or above in Electronics Engineering, Communications, Automation, or a related field.
· 1–3 years of hardware development or customer support experience.
· Ability to independently handle customer hardware issues and coordinate cross-functional teams.
· Familiarity with Quectel module hardware design is preferred.
· Capable of on-site customer support and willing to travel.
· Fluent English; Chinese is a plus.

📌 Electronics Engineer (Richmond)
🏢 Quectel
📍 Richmond