Role: ServiceNow Specialist – CMDB / CSDM

Location:
Montreal, QC Work Arrangement: Onsite Job Summary We are seeking an experienced ServiceNow Specialist with strong expertise in Configuration Management Database (CMDB) and Common Service Data Model (CSDM). The ideal candidate will be responsible for maintaining CMDB health, managing Configuration Item (CI) lifecycles, improving data quality, and ensuring alignment with ServiceNow best practices. The role requires hands-on technical expertise, strong analytical skills, and the ability to collaborate with stakeholders to drive CMDB governance and operational excellence.

Key Responsibilities
• Manage and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, consistency, and reliability.
• Apply and maintain CSDM frameworks and standards to ensure proper alignment of business services, technical services, and infrastructure components.
• Manage the end-to-end Configuration Item (CI) lifecycle, including onboarding, updates, certification, retirement, and archival.
• Configure, maintain, and support ServiceNow Discovery and Service Mapping capabilities.
• Work with Tag-Based Service Mapping and integrate multiple data sources to improve CMDB visibility and accuracy.
• Conduct regular CMDB audits, CI certification activities, compliance checks, and data remediation.
• Identify, analyze, and resolve CMDB data quality issues, including duplicate records, stale CIs, incomplete relationships, and inaccurate configuration data.
• Establish and enforce CMDB governance, data management standards,



and operational processes.
• Maintain clear documentation of CMDB processes, standards, workflows, and procedures.
• Collaborate with technical teams, application owners, infrastructure teams, and business stakeholders to resolve CMDB-related issues.
• Provide technical leadership, manage escalations, and drive continuous improvements in CMDB processes. Required Skills & Qualifications
• Strong hands-on experience with ServiceNow CMDB administration and management.
• Deep understanding of CSDM (Common Service Data Model) and its implementation.
• Proven experience managing the complete CI lifecycle and CMDB governance.
• Strong exposure to ServiceNow Discovery, Service Mapping, and Tag-Based Service Mapping.
• Experience integrating multiple data sources into the ServiceNow CMDB.
• Hands-on experience with CMDB health management, audits, CI certification, compliance, and remediation.
• Strong understanding of CMDB data quality, relationships, identification, and reconciliation.
• Ability to troubleshoot and resolve duplicate, stale, incomplete, and inaccurate CI records.
• Excellent documentation, communication, and process management skills.
• Strong leadership, stakeholder management, and escalation-handling capabilities. Ideal Candidate Profile A hands-on ServiceNow CMDB specialist who combines robust technical knowledge of CSDM, Discovery, and Service Mapping with practical experience in CMDB governance, data quality management, and CI lifecycle management.

📌 ServiceNow Specialist – CMDB (Montreal)
🏢 AceStack
📍 Montreal