Larga Baffin seeks a Client Care Supervisor skilled in coaching staff, resolving escalated concerns, and maintaining dependable Front Desk service. Rotational on-call participation is required.
Reporting to the Manager of Client Care, you will help deliver client service standards at a busy medical-care facility. Responsibilities span staff supervision, training, scheduling, security procedures, and communication with partners. The position suits an experienced customer service leader who can manage priorities and pressure.
Key Responsibilities:
- Support performance management and address staff concerns
- Review electronic timesheets for departmental accuracy
- Coach staff on customer service and emergency procedures
- Coordinate with Facilities, Transportation,
and Food Services
- Support referrals, accommodations, travel documentation, and partner communication
Requirements:
- Five to seven years in customer service
- Three or more years supervising or leading teams
- Hospitality and Tourism or related post-secondary education
- Robust training, mentoring, decision-making, and problem-solving skills
- First Aid, CPR, and AED certification or willingness to learn
Use supervision, training, and problem-solving strengths to support Larga Baffin clients, staff, and Front Desk operations.