Key responsibilities

- Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
- Serve as a brand ambassador internally and in the local market; support social media engagement.
- Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
- Suggest add‐on products, promote gift cards, and capture customer information where permitted.
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
- Manage stock levels, replenish sales floor, and execute visual merchandising updates.
- Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
- Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

- 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
- Possesses current knowledge of fashion trends and competition in the marketplace.
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
- Strong attention to detail and organizational skills.
- Ability to multitask in a fast-paced environment.
- Excellent communication and customer service skills.
- Ability to work in a rapid-paced environment,
- Strong English language proficiency. (for EU)
- Schedule: Ability to work a flexible schedule to meet business needs-including nights, weekends, peak busy season, and high‐traffic retail days (including, but not limited to, public holidays).
- Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Note:



This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements

Our Competencies for All Employees

- Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‐added in brainstorming settings.
- Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‐hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‐line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‐tension situations comfortably.
- Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try any

📌 Retail Contingent (Ahuntsic)
🏢 Tapestry (Coach/Kate Spade)
📍 Ahuntsic