Bring CRM and promotional operations expertise to Fanatics Betting and Gaming, with live-platform troubleshooting and incident leadership at the center.This senior role sets delivery standards across campaigns, promotions, and content for Fanatics’ owned channels. You will manage operational readiness from approved brief through deployment and monitoring, while partnering with Product, Engineering, Commercial, Compliance, and Legal. Your leadership will strengthen controls, player experience, and recurring incident resolution.Key Responsibilities:
Control end-to-end delivery across CRM and promotional workstreamsTroubleshoot execution issues and coordinate recovery communicationsDrive root-cause resolution for recurring high-severity incidentsSet standards for audiences, eligibility, testing, deployment,



and monitoringPartner with CRM Planning, Customer Support, and VIPRequirements:
Six-plus years in CRM, campaign, promotional, or delivery operationsStrong knowledge of XtremePush, Braze, Optimove, or similar platformsProven incident response and operational judgment under pressureProcess, controls, service-level, and performance-reporting improvement experienceExperience in regulated iGaming or sports betting preferredUse CRM operations, promotional platforms, governance, and incident management expertise to improve Fanatics Betting and Gaming delivery.
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📌 Senior Crm Promotions Operations Lead (Winnipeg)
🏢 Fanatics Betting & Gaming
📍 Winnipeg