Support Buyers through phone and digital channels using robust operations knowledge, problem-solving skills, and effective communication in a call center environment.

As a Buyer Care Specialist II, you will interact with potential, new, and existing Buyers and IAA colleagues. You will help create quality experiences throughout the Buyer journey, supporting satisfaction and account retention. The position also extends foundational responsibilities through peer learning and assistance.

Key Responsibilities:

- Interact directly with potential, new, and existing Buyers
- Support Buyers through phone and digital channels
- Respond collaboratively to peer assistance requests
- Demonstrate effective skills during side-by-side support
- Occasionally support new hire training

Requirements:

- Strong operations background and experience
- Excellent problem-solving skills and consistent willingness to help others
- Excellent judgment within assigned authority levels
- Independent decision-making within assigned authority levels
- Effective English verbal and written communication

Use Buyer care, operations expertise, peer coaching, and sound judgment to support IAA Buyers and colleagues effectively.

📌 Senior Buyer Care Specialist (Mississauga)
🏢 RB Global
📍 Mississauga