Lead McGill University's fundraising call centre in Montreal using staff supervision, donor engagement, and data analysis skills. This is an in office schedule.

Reporting to the Associate Director, Annual Giving, the Annual Giving Officer manages daily call centre operations and student staff. The position develops calling, segmentation, and solicitation strategies supporting philanthropic contributions and alumni engagement. It also coordinates information across University Advancement teams.

Key Responsibilities:

- Manage daily fundraising call centre operations and staff
- Recruit, train, supervise, and motivate 50 student callers
- Set fundraising goals, deadlines, and financial objectives
- Analyze calling data and adapt donor segmentation strategies




- Address donor inquiries and coordinate information transfers

Requirements:

- Bachelor's degree and three years of related experience
- Experience managing, supervising, and motivating staff
- Strong communication, analytical, and strategic thinking skills
- Microsoft Excel, Outlook, CRM, and fundraising database proficiency
- English level three; French and English knowledge

Support McGill's philanthropic goals through call centre leadership, donor engagement, fundraising strategy, and accurate advancement data.

📌 Annual Giving Call Centre Officer (Montreal)
🏢 McGill University
📍 Montreal